At a Glance
- Tasks: Secure new business and build long-term relationships with Parcel customers.
- Company: Join a leading logistics company with a focus on innovation and customer service.
- Benefits: 28 days leave, medical cover, wellbeing membership, and career progression opportunities.
- Other info: Dynamic work environment with a strong emphasis on diversity and inclusion.
- Why this job: Make an impact in the logistics sector while developing your career in service management.
- Qualifications: Degree in Business, Engineering, or Logistics; experience in service sales preferred.
The predicted salary is between 40500 - 49500 £ per year.
Reporting to: Executive Commercial Director
Location: Birmingham or London Heathrow (Hybrid)
Contract Type: Permanent
Introduction To Role
As a Service Account Manager for our Parcel customers, you will be responsible for securing new business from existing and new customers, while building long-term relationships and supporting them with service, support, upgrades, and life cycle planning. You’ll manage obsolescence challenges through retrofit and modification work, ensure service delivery meets expectations, and evolve contracts to match customer needs.
Role Responsibilities
- Represent the customer internally with a strong customer-first mindset
- Develop and grow the UK Parcel service pipeline across existing and new sites
- Define life cycle strategies and manage large service contract renewals
- Drive upgrades and enhancements for existing installations
- Design service concepts for new sites (site-based or remote support)
- Identify and share sales leads from customer interactions
- Lead upgrade and enhancement opportunities and own the full service sales cycle
- Collaborate with the UK Parcel Service Manager on contract negotiations
- Manage bid processes and align with customer expectations
- Maintain proactive customer relationships through meetings and site visits
- Lead and motivate cross-functional teams to ensure successful outcomes
- Continuously seek improvement opportunities for internal teams and customers
Role Qualification and Skills
- Degree in Business Administration, Engineering, Logistics, or a comparable qualification
- Proven years of experience in service sales/aftersales, ideally in logistics or technical services
- Strong team player with the ability to build excellent rapport with customers
- Excellent social, communication, and stakeholder management skills
- Driven to win, results-oriented, and hands-on in approach
- Strong problem-solving abilities and proactive mindset
- Previous experience in Service Account Management is a plus
- Preferred knowledge of the UK Parcel market and customer operations
What we offer
- 28 days annual leave (excluding public holidays)
- Bupa Medical Cover
- YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
- A challenging work environment with lots of opportunities for career progression.
- Cycle to work scheme
- Pension with Aviva
- Access to Achievers, an award-winning recognition platform that inspires to recognise your coworkers where points are awarded that can be exchanged for a range of goods and discounts.
Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualifying applicants will be considered without regard to race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore any reasonable adjustments that can be made to support your application.
Senior Service Account Manager – Distribution (UK) in Birmingham employer: Vanderlande Industries
Vanderlande is an exceptional employer, offering a dynamic and collaborative work environment in London - Heathrow, where you can lead complex engineering projects that have a real-world impact. With a strong commitment to employee growth, diversity, and well-being, the company provides extensive benefits including 28 days of annual leave, Bupa Medical Cover, and opportunities for career progression, making it an ideal place for professionals looking to thrive in their engineering careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Account Manager – Distribution (UK) in Birmingham
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Vanderlande Industries and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Vanderlande Industries!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Vanderlande Industries keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Senior Service Account Manager – Distribution (UK) in Birmingham
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Vanderlande Industries:This is your chance to really connect with the team at Vanderlande Industries. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Vanderlande Industries
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Vanderlande Industries.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Vanderlande Industries that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Vanderlande Industries. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
