Cloud Switching BE Escalation Engineer
United States Digital Space LLC About the role
Meet the Teamthe company Meraki and the company Enterprise Switching empower customers to run critical networks with cloud-managed and cloud-enabled switching.
The Cloud Switching BE Escalation role is part of Catalyst Engineering's CEAD organization, collaborating across Support, Product Management, and Engineering to resolve impactful technical issues.
Our CEAD Cloud Switching BE Escalation team tackles high-visibility customer critical issues, adoption and deployment risks, and recurring product-quality signals to improve flagship switching products and cloud-management workflows.
This dynamic, multi-functional team is passionate about protecting and improving the customer experience for Catalyst and Meraki switching!
- Your Impact
- Own technical reviews of complex Catalyst, IOS-XE, Meraki switching, and cloud-management issues from Support, escalations, or bug reports.
- Drive issues from unclear symptoms to clear problem statements, impact assessments, and actionable plans.
- Use CLI outputs, packet captures, logs, topology, lab reproductions, and firmware context to validate or disprove suspected defects.
- Coordinate various teams across Support, Engineering, Product Management, and Sales to resolve customer-impacting issues.
- Translate field findings into product-quality feedback, supportability improvements, documentation, training, and prevention of recurring issues.
- Minimum Qualifications
- 5+ years of in depth experience with IOS-XE/Catalyst switching, cloud-managed switching, enterprise networking, escalation engineering, or TAC.
- Strong Layer 2 and Layer 3 troubleshooting skills across VLANs, trunks, STP, Ether Channel/LACP, ARP, DHCP, routing, multicast, and packet analysis.
- Experience in routing and switching protocols such as OSPF, BGP, IS-IS, STP, VLAN, MPLS, EVPN, TCP/IP, DHCP, and HTTP.
- Demonstrable ability to debug sophisticated systems, distinguish product defects from configuration or environment issues, and document findings clearly.
- Excellent written and verbal communication skills for customer-impacting issues, multi-functional coordination, and support mentorship.
- Preferred Qualifications
- Experience with customer escalations, high-severity incidents, adoption or deployment risks, maintenance-window support, or executive/high-visibility situations.
- Familiarity with the company Meraki Dashboard, Catalyst cloud monitoring/management, Meraki switching, or switching BE escalation workflows.
- Ability to balance customer urgency, technical depth, business impact, and product quality priorities while handling ambiguity.
- Experience in SQL, Python, Perl, TCL, Ruby, or other automation/data-analysis tools to inspect trends, reproduce issues, or reduce manual effort.
- Progress toward advanced networking certifications such as CCNP, CCIE, or equivalent practical experience.
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Your tasks
Resolve complex technical issues and improve customer experience with cloud-managed switching.
Your profile
5+ years in enterprise networking and strong troubleshooting skills required.
What's also included
Competitive salary, flexible work options, and opportunities for professional growth.
Tech stack & ways of working
Cloud Switching BE Escalation Engineer employer: United States Digital Space LLC
United States Digital Space LLC is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the heart of Greater London. With a strong focus on employee well-being and flexible work options, we provide ample opportunities for professional growth and development, making it an ideal environment for those looking to make a meaningful impact in the field of AI-enabled SaaS engineering.
View United States Digital Space LLC profile
Your perspectives
Make a real impact on critical networks and enhance product quality.
StudySmarter Expert Advice
Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what United States Digital Space LLC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
Show Off Your Skills
Create a personal project or case study relevant to the challenges United States Digital Space LLC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at United States Digital Space LLC!
Direct Apply to United States Digital Space LLC
Let's not forget to apply directly through the United States Digital Space LLC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
Some tips for your application 🫡
Showcase Your Problem-Solving Skills
In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at United States Digital Space LLC.
Highlight Relevant Certifications
Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter
Your cover letter is your chance to connect personally with us at United States Digital Space LLC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise
We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at United States Digital Space LLC
Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
