At a Glance
- Tasks: Support families by guiding them through care enquiries with empathy and professionalism.
- Company: Join Unique Senior Care, a compassionate team dedicated to making a difference.
- Benefits: Enjoy a competitive salary, comprehensive training, and a supportive work culture.
- Other info: Be part of a friendly team that values your contributions and offers growth opportunities.
- Why this job: Make a real impact in people's lives while achieving your career goals.
- Qualifications: Experience in customer service or sales, excellent communication skills, and a caring attitude.
The predicted salary is between 30000 - 30000 £ per year.
Join a Company That Puts People Above All Else
Salary: £30,000
Hours: Monday – Friday, 8.30 am – 5 pm (40 hours per week) with some on-call requirements
Location: Stratford-upon-Avon
At Unique Senior Care, we specialise in one thing: people. We’re proud to provide outstanding home care services to older people, helping them stay safe, happy, and comfortable in the place they love most: their own home. We are looking for a compassionate and driven Inbound Sales Executive to join our supportive team.
About the Role
As the first point of contact for people seeking care, you will play a crucial role in shaping their journey with us. Every conversation matters – whether someone is enquiring for themselves or for a loved one.
- Handle incoming calls and emails with empathy and professionalism.
- Guide enquiries through to a care consultation with our Registered Care Managers.
- Build trust by listening carefully, offering reassurance, and providing tailored information.
- Work closely with our Marketing team to deliver thoughtful, timely communications to clients throughout their journey with us.
- Support the transition to a new CRM system, helping us continually improve how we connect with clients.
This is a rewarding position where your ability to listen, understand, and support families will directly impact people’s lives.
Is this Role Right For You?
This role will suit you if you:
- Thrive on helping people – you enjoy guiding others through important, sometimes emotional decisions.
- Have excellent communication skills – whether by phone, email, or online, you know how to build trust and confidence.
- You are naturally empathetic – you understand that compassion is just as important as professionalism.
- Enjoy achieving goals – you’re motivated by meeting targets, but never lose sight of the human connection.
- Love being organised – you take pride in managing details, processes, and follow-ups seamlessly.
- Ideally you will have a background in care.
Why Join Unique Senior Care?
- Purpose-driven work: Every call you take has the power to make a difference in someone’s life.
- Supportive culture: We value respect, dignity, and compassion – for both clients and our team.
- Professional growth: As we expand, so do your opportunities to learn, develop, and progress.
- Stability: A full-time, permanent role with a competitive salary and the chance to grow with a trusted, award-winning care provider.
- Team spirit: You’ll be part of a friendly, collaborative team where your ideas and contributions are genuinely valued.
What You’ll Bring
- Experience in a telephone-based role (sales, customer service, or similar).
- Confidence in engaging with people and building rapport quickly.
- Strong administration and organisational skills.
- Excellent listening, verbal, and written communication skills (email, social media, webchat, etc.).
- Self-motivation, high energy, and a drive to succeed.
- IT literacy (experience with CRM/marketing tools is a bonus).
Benefits of Joining Us
- Competitive salary – £30,000
- Comprehensive training and development to support your growth
- Company pension scheme
- Employee referral scheme
- Access to our Employee Assistance Programme, including mental health counselling
- Birthday voucher to celebrate your special day
- Paid holiday entitlement
- Blue Light Card offering discounts across retail, leisure, and travel
Any personal information you share with us will be treated in line with our company's Privacy Policy. Unique Senior Care is proud to promote equal employment opportunities to all applicants and employees regardless of their race, religion/belief, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age. This role is subject to a DBS check.
Inbound Sales Executive employer: Uniquecare
Unique Senior Care in Royal Leamington Spa is an exceptional employer that prioritises the well-being and professional development of its staff. With a supportive work culture, comprehensive training programmes, and opportunities for career advancement, we empower our employees to thrive while making a meaningful impact in the lives of our clients. Join us in a rewarding environment where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Sales Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Uniquecare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Uniquecare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Inbound Sales Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Uniquecare:Your cover letter is your chance to shine! Tell us why you want to work at Uniquecare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Uniquecare!
How to prepare for a job interview at Uniquecare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
