At a Glance
- Tasks: Assist with customer enquiries and support daily operations in a busy courier office.
- Company: Join Inland Logistics, a leading express courier service with a dynamic team.
- Benefits: Gain hands-on experience, develop skills, and work on exciting client projects.
- Other info: Exciting opportunity for career growth in a fast-paced environment.
- Why this job: Be at the forefront of customer service and learn about logistics management.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 15000 - 20000 £ per year.
The admin assistant will work alongside the operations manager and assist with inbound customer enquiries, provide live updates to customers as well as assist with customer feedback, and collect service reviews on completion of jobs from customers. You will also get to learn and experience how operations in a busy courier office are managed. This is an exciting role which will allow the customer care representative to work on some exciting client projects from film production logistics to delivery of PPE and be at the forefront of our customer service.
Eligibility: To apply for this vacancy you must get in touch with your Job centre work coach to get a referral.
Responsibilities:
- Undertaking admin tasks
- Delivering high-quality customer service
- Assist the operations manager with day-to-day logistics operations
Key Requirements:
- A professional telephone manner
- Ability to deliver outstanding client care
- Good understanding of Admin
- Excellent verbal and written skills
- IT literate (proficient in Microsoft Office applications)
Kickstart- Admin Assistant in Bolton employer: Unicorn Logistics
Inland Logistics Ta / Unicorn Logistics is an exceptional employer that prioritises employee growth and development within a dynamic work environment. Located in the vibrant Paragon Business Park in Horwich, Bolton, we offer a supportive culture where you can gain hands-on experience in logistics operations while contributing to exciting client projects. Our commitment to high-quality customer service ensures that every team member plays a vital role in our success, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Kickstart- Admin Assistant in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Unicorn Logistics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Unicorn Logistics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Kickstart- Admin Assistant in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Unicorn Logistics:Your cover letter is your chance to shine! Tell us why you want to work at Unicorn Logistics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Unicorn Logistics!
How to prepare for a job interview at Unicorn Logistics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
