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- Tasks: Lead a dynamic team to deliver exceptional service and unforgettable guest experiences.
- Company: Join The Ivy Collection, renowned for its elegance and vibrant hospitality across the UK.
- Benefits: Enjoy competitive pay, 50% staff discount, extra holiday, and birthday off!
- Why this job: Be part of a supportive culture that values learning and celebrates diversity.
- Qualifications: 2+ years experience in restaurant management with strong leadership skills required.
- Other info: We promote an inclusive environment and value individuality among our team.
The predicted salary is between 36000 - 60000 £ per year.
Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.
This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands.
Benefits & rewards:
- Competitive Industry pay (based on salary & Tronc)
- 50% staff discount for you and up to 3 friends when you dine in our restaurants.
- Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
- Career Development and Training, including Apprenticeships.
- Extra holiday allowance for length of service, up to 5 extra days after 5 years.
- You can take your Birthday as a day off - Guaranteed!
- Access to discounts on 100s of retailers, health, entertainment, travel & more.
Key elements of your role as Restaurant Manager:
- To provide friendly, courteous, and professional service at all times to the highest standards, leading by example.
- To build and maintain an efficient team of employees, driving the team towards the objectives of the business.
- To develop a learning culture and to ensure that all team members feel valued and rewarded.
- To manage all employees in line with the agreed skills and standards, giving regular feedback and appraisals.
- To ensure all guest requests and queries are responded to promptly and effectively.
- Analyse Mystery Diner reports and communicate them back to your team, finding ways to improve and learn.
About you:
- You have 2 years + experience in this position.
- You have the experience and skills to oversee and support a team of managers, as well as the entire front of house operation.
- You love to wow guests with exceptional service, and you can cope well under pressure during a busy service.
- You have excellent English language skills.
The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About us:
Our shared CARING values help create an environment where we are happy, engaged, and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.
Restaurant Manager employer: Troia (UK) Restaurants Ltd
Contact Detail:
Troia (UK) Restaurants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Manager
✨Tip Number 1
Familiarise yourself with The Ivy Collection's values and culture. Understanding their commitment to exceptional service and inclusivity will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare specific examples from your past experience that demonstrate your ability to lead a team and enhance guest experiences. Highlighting your successes in managing staff and improving service can set you apart.
✨Tip Number 3
Research common challenges faced by restaurant managers, especially in high-pressure environments. Being able to discuss how you've successfully navigated similar situations will show your readiness for the role.
✨Tip Number 4
Network with current or former employees of The Ivy Collection if possible. Gaining insights into their experiences can provide you with valuable information to mention during your interview, demonstrating your genuine interest in the company.
We think you need these skills to ace Restaurant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in restaurant management. Focus on your leadership skills, ability to manage a team, and any specific achievements that demonstrate your capability to provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of The Ivy Collection's values. Mention specific experiences where you have successfully led a team or improved guest satisfaction.
Showcase Your Communication Skills: Since excellent English language skills are essential, ensure your application is free from grammatical errors and clearly communicates your thoughts. Use professional language while still conveying your personality.
Highlight Your Problem-Solving Abilities: In your application, provide examples of how you've handled challenging situations in a restaurant setting. This could include managing busy service periods or resolving guest complaints effectively.
How to prepare for a job interview at Troia (UK) Restaurants Ltd
✨Showcase Your Leadership Skills
As a Restaurant Manager, you'll need to lead by example. Be prepared to discuss your previous experiences in managing teams, how you motivate staff, and the strategies you use to create a positive work environment.
✨Demonstrate Your Customer Service Expertise
The Ivy Collection prides itself on exceptional service. Share specific examples of how you've gone above and beyond for guests in the past, and be ready to explain how you would handle difficult situations or complaints.
✨Familiarise Yourself with the Brand
Research The Ivy Collection and understand its values, mission, and what sets it apart from other restaurants. This knowledge will help you align your answers with the company's ethos during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios you might face as a Restaurant Manager and how you would address them, particularly in high-pressure situations.
