At a Glance
- Tasks: Organise and manage flight travel for cruise passengers, ensuring seamless journeys.
- Company: Leading cruise company passionate about exceptional travel experiences.
- Benefits: Competitive salary, career growth, travel perks, and a supportive team environment.
- Other info: Flexible hybrid working with opportunities for personal and professional development.
- Why this job: Join a dynamic team and help create unforgettable travel experiences for guests.
- Qualifications: Experience in the airline industry and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
My client are a leading cruise company dedicated to delivering exceptional travel experiences from the moment their guests book to the moment they return home. Their team is passionate about seamless journeys, and they are looking for a Flights Travel Coordinator to play a key role in ensuring smooth and efficient flight arrangements for their guests.
The Role
As a Flights Travel Coordinator, you will be responsible for organising, booking, and managing flight travel for cruise passengers. You'll act as a vital link between guests, airlines, and internal teams, ensuring all travel plans align with cruise itineraries and company standards. You will provide personalised, high-quality service, assisting with booking management, amendments, and upgrades with flights, hotels, transfers and tours. Working closely with your team and wider departments, you will ensure a smooth and enjoyable customer journey from booking through to departure.
Key Responsibilities
- Handle post-booking customer enquiries via phone and email in a professional and friendly manner
- Assist with booking amendments such as upgrades, allocation of flights, hotels, and transfers
- Ensure all bookings and documentation are accurate and processed efficiently
- Support customers with any queries relating to their holiday, providing clear, helpful information
- Work collaboratively with internal teams to ensure a seamless customer experience
- Maintain a high standard of customer service in line with company values
- Keep systems and records up to date with accurate information
- Book and manage flight reservations for cruise guests, including group and individual travel
- Ensure flight schedules align with cruise departure and arrival times
- Monitor flight changes, cancellations, and disruptions, and proactively resolve issues
- Liaise with airlines, travel partners, and internal departments to coordinate travel logistics
- Provide clear and timely communication to guests regarding their flight arrangements
- Handle amendments, upgrades, and special requests (e.g. seating, meals, accessibility needs)
- Maintain accurate records in booking systems and ensure compliance with company policies
- Support with emergency travel situations and last-minute changes
Requirements
- Previous experience within the airline travel industry
- Strong passion for travel and aviation, with a customer-centric mindset
- Excellent communication skills and the ability to build rapport with customers
- Strong attention to detail and organisational skills
- Ability to work in a fast-paced environment and manage multiple tasks
- Proficient in Apple & Microsoft applications
- Previous experience in the airline industry and proficiency of a GDS is essential
- Strong problem-solving ability, especially under time pressure
- Confident communicator with strong customer service skills
- Ability to manage multiple bookings and deadlines simultaneously
- Flexibility to work occasional weekends
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth within the travel industry
- Travel perks and discounted cruises
- Supportive and collaborative team environment
- Hybrid working
Interested? Please follow the instructions to apply, attaching your CV. For any questions please contact Gemma on (phone number removed).
Flights Travel Coordinator in Altrincham employer: Travel Trade Recruitment Limited
Travel Trade Recruitment Limited is an exceptional employer, offering a dynamic work environment in the heart of Holborn, London. With a strong focus on employee growth and development, you will have the opportunity to lead innovative projects that enhance customer experience while enjoying the flexibility of remote work on Fridays. The company fosters a collaborative culture that values creativity and efficiency, making it an ideal place for those passionate about cycling travel and customer satisfaction.
Contact Details:
Travel Trade Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Flights Travel Coordinator in Altrincham
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work with airlines or cruise companies. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely excited about delivering exceptional travel experiences. Tailor your answers to reflect their passion for seamless journeys.
✨Tip Number 3
Practice your communication skills! As a Flights Travel Coordinator, you'll need to build rapport with customers. Role-play common scenarios with friends or family to boost your confidence and ensure you come across as friendly and professional.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Flights Travel Coordinator in Altrincham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the airline travel industry. We want to see how your skills align with the role of a Flights Travel Coordinator, so don’t be shy about showcasing your customer service and organisational abilities!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for travel and aviation. Let us know why you’re excited about this role and how you can contribute to creating seamless journeys for our guests.
Show Off Your Communication Skills:Since you'll be liaising with guests and airlines, it's crucial to demonstrate your excellent communication skills. Whether it’s in your CV or cover letter, make sure we can see your friendly and professional tone shining through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the instructions and attach your CV!
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Know Your Stuff
Make sure you research the cruise company and understand their values and services. Familiarise yourself with the role of a Flights Travel Coordinator, especially how it ties into providing exceptional customer experiences. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle enquiries and resolve issues efficiently, as this is crucial for the role. Remember, they want someone who can maintain high standards of service!
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like flight cancellations or last-minute changes. Think through potential scenarios in advance and outline your problem-solving approach. This will demonstrate your ability to think on your feet and manage stress effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, company culture, or growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the company.
