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- Tasks: Be the friendly face of Toolstation, helping customers and managing store operations.
- Company: Join Toolstation, a fast-growing retailer passionate about customer satisfaction.
- Benefits: Enjoy 22 days holiday, discounts, and career development opportunities.
- Other info: Dynamic work environment with training and support for your career journey.
- Why this job: Kickstart your career in retail with real growth potential and hands-on experience.
- Qualifications: Experience as a key holder or supervisor is preferred, but a positive attitude is key.
The predicted salary is between 24000 - 30000 £ per year.
This job is for a Senior Store Assistant - Keyholder in Romford, requiring 16 hours per week. We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we're focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations. If you're after a fast-paced role with an employee-focused retailer that's passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job! You'll be the friendly face of Toolstation, helping customers find what they need, but you'll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you'll fit right in.
This position has accountability for supporting colleagues to deliver a great customer experience, so whilst retail experience is not essential, you will need some experience of either being a key holder or supervising team members.
Key Responsibilities:
- Handle deliveries, unpack stock, keep the store clean, and prepare orders.
- Provide outstanding service by chatting with customers and staying efficient during busy times.
- Show genuine interest in customers' projects to help them find everything they need.
- Sell the benefits of Toolstation Club and Trade Accounts, signing customers up for great deals.
- Open and close the store, assign daily tasks to the team, and provide short-term supervisory cover when needed.
What you'll bring:
- A friendly personality to help maintain high store standards.
- Reliability and flexibility to support customers and team.
- Accountability from previous roles.
- Your best self: energy, enthusiasm, and personality.
Benefits:
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work programme
- 20% discount across all Travis Perkins companies
- Financial education, support, and recognition awards
- Health and wellbeing support with Aviva Digicare
- Discounts at over 1,000 retailers
About Toolstation: We're one of the UK's fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we're trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
To apply, visit www.toolstationjobs.com or simply hit apply.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training, and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Senior Store Assistant (keyholder) in Romford employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Store Assistant (keyholder) in Romford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face of Toolstation, think about how you can provide outstanding service. Role-play scenarios with friends or family to get comfortable with handling different customer interactions.
✨Tip Number 3
Be ready to showcase your flexibility! In your interview, highlight times when you've adapted to changes or taken on extra responsibilities. Toolstation values reliability and commitment, so showing that you can step up when needed will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Senior Store Assistant (keyholder) in Romford
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to tailor your application to the Senior Store Assistant position. Highlight any relevant experience, especially if you've been a keyholder or supervised a team before. We love seeing how your background fits with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so make sure to communicate your skills and experiences without unnecessary fluff. This helps us get a quick understanding of what you bring to the table.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Toolstation
✨Know the Company
Before your interview, take some time to research Toolstation. Understand their values, products, and what makes them stand out in the retail sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Show Your Customer Service Skills
Since this role is all about providing outstanding service, be ready to share examples from your past experiences where you went above and beyond for a customer. Highlight how you handled difficult situations or turned a negative experience into a positive one.
✨Demonstrate Team Leadership
As a keyholder, you'll need to show that you can lead and support your colleagues. Prepare to discuss any previous supervisory roles you've had, focusing on how you motivated your team and ensured tasks were completed efficiently.
✨Be Ready for Practical Questions
Expect questions that assess your ability to handle the physical demands of the job, like managing deliveries and stocking shelves. Think of scenarios where you had to be proactive and hands-on, and be prepared to explain how you would approach these tasks at Toolstation.