At a Glance
- Tasks: Manage properties, enhance community resilience, and provide excellent customer care.
- Company: Pendleton Together, a non-profit social landlord in Salford.
- Benefits: Starting salary of £33,758, 27 days holiday, and hybrid working options.
- Other info: Flexible working arrangements and opportunities for personal development.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in housing management and strong customer service skills required.
The predicted salary is between 33758 - 33758 £ per year.
We are currently recruiting for x2 Neighbourhood Officers to manage a patch of properties across Salford for Pendleton Together. This field-based role involves balancing work between the field and home, focusing on high-quality tenancy management, excellent customer care, and enhancing community resilience through engagement with customers and local partners.
Pendleton Together are a part of the Together Housing Group. We're a social landlord in Salford working to give everyone a safe and comfortable place to live. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.
Diversity & Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.
Requirements
- Outline of Key responsibilities for the Neighbourhood Officer:
As a Neighbourhood Officer, you will leverage your expertise in general needs housing management and estate management standards. Key responsibilities include:
- Addressing anti-social behaviour (ASB)
- Managing lettings and property exchanges
- Overseeing repairs
- Handling rent management
- Ensuring safeguarding
Collaborate with multi-agency teams and participate in meetings to improve community support and service quality while achieving performance goals. Advise residents on housing issues, including legal rights and tenancy responsibilities. Conduct property viewings and manage lettings according to policies. Serve as the primary contact for housing management, enforcing tenancy conditions for property and garden maintenance. Your role includes managing your neighbourhood and remote work, with office days for team collaboration, meetings, and training. This structure encourages innovation and personal development, allowing effective schedule management.
We are looking for someone who has:
- Full UK drivers licence and access to a car as the role is field based.
- Experience and knowledge of housing/lettings or ideally social housing.
- Demonstrating proven experience in dealing with the public both in person and over the phone, skilled in managing sensitive situations where individuals may be distressed, anxious, or reluctant to accept advice.
- Strong face-to-face customer service skills and ability to handle sensitive information.
- Proven experience with diverse customers and effective situation management.
- Self-motivated with a solution-focused approach.
- Personal resilience to manage a fast-paced, demanding role, juggling multiple tasks efficiently.
Benefits
In return, we are offering the successful candidate:
- Starting salary of £33,758 per annum
- 27 days holiday (rising to 32 over 5 years’ service) + bank holidays
- Hybrid working - you will manage your week by dividing your time between working in the field and from home
- You will work 37 hours per week, Monday to Friday, with occasional evenings or weekends as needed.
- Enjoy flexible arrangements supporting our Smart Working culture.
THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Please ensure you fully answer the questions on the application form.
Neighbourhood Officer in Salford employer: Together Housing
Together Housing Group is an exceptional employer, offering a supportive and inclusive work environment where employees can thrive. With a commitment to diversity and community investment, we provide our Labourers with competitive salaries, generous holiday allowances, and opportunities for professional growth while making a meaningful impact on the lives of residents across Lancashire. Join us in delivering high-quality service and enjoy a flexible working culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer in Salford
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Together Housing.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Together Housing!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Together Housing, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Together Housing or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Neighbourhood Officer in Salford
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Together Housing:Before hitting send, make sure to tailor your application specifically to Together Housing! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Together Housing
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
