Lettings Administrator & Personal Assistant to Director
Location: South West London
Salary: £32,000 – £37,000 per annum, depending on experience
Hours: Monday – Thursday, 9:00am – 6:00pm | Friday, 9:00am – 5:30pm
Start Date: ASAP
Position: Full-time, Permanent
The Opportunity
Our client is a well-established, independent London estate agency with a long-standing reputation within the residential property market. With an extensive network of London offices and a strong focus on delivering a personal, professional service, they have built lasting relationships with landlords, tenants and property owners.
They are now looking for a highly organised and proactive Lettings Administrator & Personal Assistant to provide comprehensive administrative support to the lettings department and work closely with the Director.
Key Responsibilities
Lettings Administration:
- Arranging and coordinating gas safety and electrical safety certificates.
- Preparing and issuing tenancy agreements.
- Carrying out referencing for prospective tenants.
- Coordinating tenancy check-ins and check-outs.
- Arranging property photography and floor plans.
- Organising check-out appointments and liaising with relevant parties.
- Submitting and following up on insurance claims.
- Liaising with landlords and tenants to obtain the necessary documentation.
- Providing general administrative support to the lettings negotiators.
- Ensuring tenancy paperwork and compliance documentation are kept up to date.
Personal Assistant Duties:
- Providing day-to-day administrative support to the Director.
- Managing the Director's diary and coordinating appointments and meetings.
- Organising travel arrangements and meeting schedules.
- Corresponding with clients and handling communications on behalf of the Director.
- Assisting with complaints and ensuring matters are followed up appropriately.
- Managing expenses, petty cash and associated administration.
- Handling ad hoc administrative tasks as required.
Candidate Requirements
- A minimum of 1–2 years' experience in a Lettings Administrator, Lettings Coordinator or Tenancy Coordinator position.
- A good understanding of the lettings process, including tenancy agreements, referencing and compliance requirements.
- Excellent organisational and time-management skills, with the ability to prioritise a busy workload.
- Strong attention to detail and accuracy.
- Confident communication skills, with the ability to liaise professionally with landlords, tenants, clients and colleagues.
- A proactive, positive and can-do attitude.
- Comfortable working in a fast-paced environment where priorities can change throughout the day.
- Someone who enjoys supporting others, takes initiative and is always willing to get involved.
This is an excellent opportunity to join an established London estate agency in a varied role combining lettings administration and direct support to the Director.
Lettings Administrator and PA for Director in London employer: Thomas Webb Recruitment
At Thomas Webb Recruitment, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values professionalism and excellence in service. Located in the prestigious SW3 area, our team enjoys competitive benefits, opportunities for personal and professional growth, and the chance to work in a dynamic environment that caters to high-end clientele. Join us to be part of a dedicated team that is committed to delivering outstanding experiences for residents and guests alike.
