At a Glance
- Tasks: Manage ticketing and box office operations for exciting theatre productions.
- Company: Join the Menier Chocolate Factory, known for innovative and award-winning shows.
- Benefits: Competitive salary, full-time permanent role with a vibrant team atmosphere.
- Other info: Flexible hours with opportunities for evening and weekend work.
- Why this job: Be part of a creative environment and help bring amazing performances to life.
- Qualifications: Experience in ticketing systems, customer service, and website management required.
The predicted salary is between 30000 - 35000 £ per year.
Since its opening, the Menier Chocolate Factory has played host to a variety of critically‑acclaimed and award‑winning productions, including many that have gone on to transfer to the West End and Broadway. The Menier Chocolate Factory is known for its commitment to bringing new and innovative productions to the stage, as well as reviving classic works with fresh and exciting interpretations.
We are looking for an experienced ticketing professional to join our small team in an exciting theatre production office. You will be responsible for the day-to-day running of the ticketing & box office, including sales, website management, CRM and memberships. This role will liaise with the Artistic Director and General Manager, FOH staff and Catering Manager. The ability to work as part of a team, have excellent customer service skills, and handle multiple tasks are essential.
- Box office management: Including group bookings, house seats, dynamic pricing.
- Ticketing systems experience: We use Nliven for all in‑house shows, and are in partnership with KX tickets for setup. We also use FeverZone on an external project.
- Knowledge of website management: Our site is built on Wordpress, but experience with a comparable website CMS is paramount.
- Experience with third‑party ticketing agents: We have relationships with all the major ticketing platforms in the industry, and would want a candidate with an understanding of that network.
- Customer service skills: We process a large amount of our access, concessionary and group bookings by phone and email.
- Experience with social media and asset management: A working knowledge of Photoshop or Canva is a plus.
- Excellent IT, numeracy, reporting, and communication skills: With a meticulous eye for detail. The role will require reporting in various forms.
- Experience with Mailchimp or similar CRM software.
- Experience with membership and subscription management.
General Information
- Contract: Full time, permanent
- Hours: Monday‑Friday 9am-6pm, with some additional evening and weekends
- Salary: Salary commensurate with experience £30-35K
- Applications close: 27 February, but may close earlier if a suitable candidate is found before this date.
The Menier Chocolate Factory welcomes applications from all sections of society. We are committed to equal employment opportunities regardless of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity or any other basis as protected by applicable law. If you have a disability or additional needs that require accommodation, please do not hesitate to let us know.
Ticketing & Media Manager - Menier Chocolate Factory in London employer: Thetiscuk
The Menier Chocolate Factory is an exceptional employer, offering a vibrant work culture that thrives on creativity and collaboration within the heart of London’s theatre scene. Employees benefit from a supportive environment that encourages professional growth, with opportunities to engage in innovative productions and develop skills in ticketing and customer service. With a commitment to inclusivity and equal opportunities, the Menier Chocolate Factory fosters a sense of community among its staff, making it a rewarding place to build a career in the arts.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing & Media Manager - Menier Chocolate Factory in London
✨Tip Number 1
Network like a pro! Reach out to people in the theatre industry, especially those connected to the Menier Chocolate Factory. Attend events, join online forums, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with ticketing systems or website management, create a portfolio that highlights your achievements. Use real examples of how you’ve improved sales or customer service in previous roles. This will make you stand out when we’re looking for the right fit.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Send us a message through our website expressing your interest in the Ticketing & Media Manager role. A little initiative goes a long way and shows us you’re genuinely keen to join our team.
✨Tip Number 4
Prepare for the interview! Research the Menier Chocolate Factory’s past productions and current projects. Be ready to discuss how your experience aligns with our mission of bringing innovative theatre to life. We love candidates who are passionate and informed!
We think you need these skills to ace Ticketing & Media Manager - Menier Chocolate Factory in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Ticketing & Media Manager role. Highlight your experience with ticketing systems, customer service, and website management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for theatre and how your background makes you a perfect fit for our team. Don’t forget to mention any relevant experience with ticketing agents or CRM software.
Show Off Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate a meticulous approach, so let that shine through in your written application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at the Menier Chocolate Factory!
How to prepare for a job interview at Thetiscuk
✨Know Your Ticketing Systems
Familiarise yourself with Nliven, KX tickets, and FeverZone. Be ready to discuss your experience with these systems or similar ones, as this will show that you understand the technical side of the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled customer inquiries or resolved issues in the past. The Menier Chocolate Factory values excellent customer service, so demonstrating your ability to manage bookings and communicate effectively will set you apart.
✨Demonstrate Your Team Spirit
Since this role involves liaising with various team members, be prepared to talk about your experience working collaboratively. Share specific instances where you contributed to a team project or supported colleagues in achieving a common goal.
✨Get Creative with Social Media
Brush up on your social media skills and be ready to discuss how you've used platforms to promote events or engage audiences. If you have experience with Photoshop or Canva, mention it, as creativity is key in this role!
