At a Glance
- Tasks: Welcome guests, manage reservations, and maintain a pristine spa environment.
- Company: Join The Retreat, Elcot Park, a luxurious hotel with a state-of-the-art spa.
- Benefits: Enjoy flexible scheduling, discounted rates, and access to Wagestream for early pay.
- Other info: Access to training, industry trips, and a chance to earn referral bonuses.
- Why this job: Be part of an exciting adventure in hospitality with opportunities for personal growth.
- Qualifications: No specific qualifications required, just a friendly attitude and eagerness to learn.
The predicted salary is between 20000 - 30000 £ per year.
We are looking for a highly motivated professional Spa Receptionist to join our Spa team at The Retreat, Elcot Park located in West Berkshire.
After extensive refurbishment the hotel has been transformed to offer individually bespoke designed bedrooms, two new exciting restaurant concepts, a state of the art spa facility with membership and many more experiences to offer our guests.
We can offer you:
- An amazing opportunity of joining and being part of a very exciting adventure.
- An excellent starting salary or hourly rate, plus generous tronc to top up your monthly earnings.
- Access personalised training, buddy programmes, clear career paths and genuine opportunities for your development.
- Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
- Wagestream - access up to 40% of your pay before pay date, and save directly from your salary.
- 28 days’ holiday + birthday off (including Bank Holidays).
- Team recognition programme to celebrate your achievements.
- Referral bonus scheme for recommending top talent - earn up to £1000.
- Flexible scheduling without split shifts.
- Complimentary team meals on shift.
- Long Service Awards - dinners for two with all the trimmings, complimentary room stays with breakfast and dinner, theatre tickets to the West End, and so much more.
- Industry supplier trips and visits, as well as access to masterclasses and workshops.
- Flexibility to move across our Group, as you develop with us.
- Access to apprenticeships and accredited qualifications up to Level 3.
You will:
- Deliver an exceptional guest welcome, greeting all visitors warmly and managing all enquiries across phone, email, and in person with professionalism and care.
- Manage bookings and daily operations, including scheduling treatments, classes, tennis, and handling billing and payments through PremierCore.
- Maintain a professional and inviting spa environment by keeping reception and spa areas clean, tidy, well‑stocked, and supporting general cleaning, towel and linen management.
- Uphold spa standards and safety procedures through regular pool and health & safety checks, adhering to all hygiene and legal requirements, and completing opening/closing procedures.
- Support the wider spa team by continually developing treatment, product, and hotel knowledge; attending required training and meetings; and assisting in all spa areas as needed.
- Any other duties as assigned.
At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality; warm, charming, and polished.
So, if you are dedicated to making each and every guest experience unequivocally brilliant, and have what it takes, we would love to meet you!
Spa Receptionist in Newbury employer: The Retreat Elcot Park
At The Retreat, Elcot Park, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal and professional growth. With a focus on employee development through tailored training programmes and clear career paths, our team enjoys generous benefits including flexible scheduling, discounted rates for family and friends, and unique recognition initiatives. Join us in West Berkshire for a rewarding culinary journey where your contributions are celebrated and your well-being is prioritised.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist in Newbury
✨Tip Number 1
Familiarise yourself with the spa and hotel industry, especially the services offered at The Retreat. Knowing about the treatments, products, and facilities will help you engage confidently with guests and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios you might encounter as a Spa Receptionist. This could include handling guest inquiries, managing bookings, or addressing complaints, which will prepare you for real-life situations.
✨Tip Number 3
Network with current employees or professionals in the hospitality industry to gain insights into what makes a successful Spa Receptionist. They can provide valuable tips on the company culture and expectations that can give you an edge during the interview.
✨Tip Number 4
Showcase your passion for wellness and relaxation during your interactions with us. Whether it's through your knowledge of spa treatments or your personal experiences, demonstrating genuine interest can set you apart from other candidates.
We think you need these skills to ace Spa Receptionist in Newbury
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and skills required for the Spa Receptionist position. Tailor your application to highlight relevant experiences that match these requirements.
Craft a Personalised Cover Letter:Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of The Retreat, Elcot Park that attract you, such as their commitment to guest experience and training opportunities.
Highlight Relevant Experience:In your CV, emphasise any previous experience in hospitality or customer service roles. Include examples of how you've successfully handled guest queries or maintained high service standards.
Showcase Your Personality:Since the role requires a warm and friendly approach, let your personality shine through in your application. Use a conversational tone and express your passion for providing excellent guest experiences.
How to prepare for a job interview at The Retreat Elcot Park
✨Show Your Enthusiasm
As a Spa Receptionist, your energy and warmth are key. Make sure to express your excitement about the role and the spa environment during the interview. A genuine smile and positive attitude can go a long way in making a great first impression.
✨Know the Spa Inside Out
Familiarise yourself with the services offered at The Retreat, including treatments and products like Gaia. Being able to discuss these confidently will demonstrate your commitment and readiness to assist guests effectively.
✨Demonstrate Excellent Communication Skills
Since you'll be interacting with guests frequently, showcase your communication skills. Practice answering common questions clearly and politely, and be prepared to discuss how you would handle guest queries or complaints.
✨Dress the Part
Presentation is crucial in the hospitality industry. Dress smartly and in line with the luxury image of The Retreat. This shows that you understand the importance of appearance in creating a welcoming atmosphere for guests.
