BRAND INTRODUCTION
AtMontcalm Collection, we believe that timeless style and genuine hospitality aremorethan just values, they're a way of life. Our people are the heart of ourhotels: passionate individuals working together as a team, united by anunwavering commitment to providing first-class personal service.
Our collection spans some of London's most storiedbuildings, from elegant Georgian townhouses and an 18th-century brewery to ahistoric head office and a contemporary architectural landmark. Each hotel hasits own unique story and within everyone, our team creates unforgettableexperiences for our guests.
While our walls speak of history, it's our people,their ambition and their creativity that shapes our future.
Join us and become part of a culture that celebratesindividuality, nurtures potential and upholds the very highest standards of theart of hospitality.
SCOPE &GENERAL PURPOSE
TheHousekeeping Supervisor supports the Executive Housekeeper in leading thehousekeeping team to maintain the highest standards of cleanliness,presentation, and service across guest rooms, public areas, and back-of-housespaces.
This role involves supervising daily operations,allocating tasks, conducting inspections, and ensuring staff are motivated,well-trained, and supported to deliver a luxury experience. With a keen eye fordetail and a hands-on leadership style, the Housekeeping Supervisor plays avital role in creating an exceptional guest journey and upholding thereputation of Montcalm Collection Hotels
LEADERSHIP COMPETENCIES
1.Leadership & Team Support
- Provides guidance, motivation, and coaching to team members.
- Leads by example, fostering a professional and positive work environment.
2.Guest Experience Focus
- Responds promptly to guest requests and feedback.
- Ensures housekeeping services consistently enhance the luxury guest journey.
3.Operational Excellence
- Conducts room and public area inspections to maintain standards.
- Coordinates daily tasks to ensure efficient workflow and timely service.
4.Communication & Collaboration
- Communicates clearly with staff and other departments.
- Works closely with Front Office and Maintenance to ensure smooth operations.
5.Compliance & Safety
- Ensures correct use of equipment and chemicals.
- Promotes adherence to health, safety, and hygiene standards.
KEY RESPONSIBILIES
- Supervise daily housekeeping operations, ensuring all areas are cleaned to five-star standards.
- Conduct daily room, corridor, and public area inspections, addressing any deficiencies.
- Allocate tasks and monitor workload to ensure efficient use of staff resources.
- Ensure departure rooms are prioritised to support smooth guest check-ins.
- Oversee staff grooming, presentation, and compliance with professional standards.
- Support the training, development, and performance evaluation of team members.
- Handle guest requests and complaints promptly and professionally.
- Collaborate with Front Office regarding room moves, early arrivals, and special requests.
- Monitor supply levels of linens, amenities, and cleaning products; assist with ordering and stock control.
- Ensure proper handling, storage, and use of cleaning equipment and chemicals.
- Maintain accurate records of room status, lost& found items, and housekeeping activities.
- Support onboarding of new colleagues and delivery of safety and operational training.
- Foster a culture of teamwork, accountability, and continuous improvement.
SKILLS &QUALIFICATIONS
- Previous experience in a housekeeping supervisory role, ideally within a luxury hotel.
- Strong organisational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Ability to lead and motivate a diverse team.
- Knowledge of housekeeping systems and Microsoft Office Suite.
- High attention to detail and commitment to maintaining luxury standards.
WORKING CONDITIONS
- Flexibility to work shifts, including weekends, evenings, and holidays.
- Ability to work in a fast-paced environment.
- Physical requirements: prolonged standing/walking, manual handling, and lifting to 25 lbs.
Compensation: Competitive salary
Housekeeping Supervisor employer: The Montcalm Mayfair
The Montcalm Mayfair is an exceptional employer, offering a vibrant work culture that prioritises luxury service and employee development. With a focus on personalised guest experiences, team members are encouraged to grow their skills in a supportive environment, while enjoying the unique advantage of working in one of London's most prestigious locations, surrounded by a rich tapestry of culture and opportunity.
