Assistant Night Manager in City of Westminster

The Assistant Night Manager supports the Night Manager in overseeing all hotel operations during the night shift, ensuring exceptional guest service, safety, and operational excellence. Acting as a key point of contact for both guests and team members, this role plays a vital part in delivering a seamless overnight experience. With a hands-on approach, the Assistant Night Manager assists in supervising the night team, resolving guest concerns, and ensuring all nightly procedures, including audits and reporting, are completed accurately. This position requires strong attention to detail, initiative, and a commitment to always upholding Montcalm Collection’s luxury standards.

Responsibilities

• The Assistant Night Manager supports the leadership of the night shift team across Front Office, Housekeeping, Security, and Food and Beverage, ensuring smooth and efficient overnight operations.
• They act as a key point of contact for guests, delivering warm, professional, and personalised service, while assisting with check-ins, check-outs, and all overnight guest requests with efficiency and discretion.
• They are responsible for handling guest queries and concerns promptly, escalating more complex matters to the Night Manager when necessary.
• The role includes supporting the coordination of VIP arrivals, late check-ins, and early departures, ensuring all special requirements are met to the highest standard.
• The Assistant Night Manager contributes to the completion of nightly audit procedures, ensuring accuracy in financial reporting and system updates, while monitoring room availability and ensuring all guest information is recorded correctly.
• They ensure the Front Desk remains fully operational and guest-focused throughout the shift.
• Maintaining safety and security is a key aspect of the role, including carrying out regular property checks, supporting the implementation of hotel security procedures, and responding appropriately to any incidents.
• The Assistant Night Manager also assists in preparing detailed shift reports and handovers for the morning management team.
• Close coordination with Housekeeping and Maintenance teams is essential to ensure the hotel is fully prepared for the day ahead.
• The role requires adherence to all operational procedures, health and safety standards, and data protection policies.
• In addition, the Assistant Night Manager provides guidance and support to night team members, fostering a positive and collaborative working environment.
• They are expected to step in and lead the shift in the absence of the Night Manager, demonstrating confidence, professionalism, and sound decision-making.
• They uphold Montcalm Collection’s standards of service, professionalism, and discretion in all interactions, support the training and development of team members, and respond effectively to emergencies in line with hotel procedures, including fire evacuation protocols.

Skills

• Previous experience within Front Office operations, ideally within a luxury or upscale hotel environment.
• Experience in a supervisory or senior team member role, with exposure to night shifts considered an advantage.
• Familiarity with Opera PMS or similar hotel management systems.
• Good understanding of financial procedures, with the ability to support nightly audit processes accurately.
• Strong organisational skills and attention to detail, ensuring accuracy in guest records and reporting.
• Confident communication skills, with the ability to interact professionally with guests and colleagues.
• Ability to remain calm under pressure and resolve guest concerns effectively.
• Fluent English is essential; additional languages are highly desirable.

Working Conditions

• Full-time position with overnight shifts.
• Flexibility required to work weekends and bank holidays.
• Role involves extended periods of standing and walking.
• Regular interaction with guests during late-night and early-morning hours.

Eligibility

• Candidates must be authorised to live and work in the UK.
• Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren’t just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Why Join Montcalm Collection

• Competitive salary that reflects your talent, contribution, and potential.
• Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
• Paid birthday leave, so you can celebrate your special day your way.
• We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
• Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
• Cycle to Work scheme, supporting a healthier and more sustainable lifestyle.
• Preferential gym membership rates, helping you maintain your health and vitality.
• Continuous learning and development opportunities, from hands-on training to leadership masterclasses—empowering your career growth.
• Paid volunteering day, giving you the opportunity to support a charity close to your heart.
• Employee referral programme, rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
• International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
• City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
• Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
• Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.