Remote German Speaking Technical Customer Support Specialist in Northampton
The Language Business - Language Recruitment Specialists Northampton About the role
We are hiring for a German Speaking Technical Customer Support Specialist to join a global technology specialist company. Location Farnborough, south west of London. Hybrid role, mostly a remote job with some occasional office-based work, but mostly remote!
Languages: Fluent German & English Required
The Company: Our client is a fast-growing tech company at the forefront of innovation in global communication and business technology services.
The Role: As the German Speaking Technical Customer Service Specialist, you will provide customer support and technical support to German and English speaking global business clients using their innovative communication platform and hardware. As part of their global Customer Support Team, you will help customers resolve technical issues, communicating clearly throughout the support process, and ensuring a smooth and consistent experience across the full product suite.
Typical job responsibilities will include:
- Respond to customer calls and emails to diagnose and resolve issues
- Manage and resolve support tickets efficiently
- Support hardware updates via testing and software communication deployment
- Coordinate and track hardware repairs and ensure correct tablet configuration
- Triage bugs and manage their progress through the bug tracking system
- Collaborate with internal teams on service desk-related matters
- Provide data entry and configuration support across departments
- Occasionally travel to the office or customer sites for equipment or training
Candidate Profile & Requirements:
- Fluent in German and English (spoken & written)
- Previous Technical Support or technical Customer Service experience - all sectors considered
- Technical software knowledge is an advantage but not essential
- Strong communication and problem-solving skills
- Willingness to work on rotating shifts and on-call support
Salary, Benefits & Working Hours: £30,000 - £32,000. Hybrid working model. Sometimes based in the Farnborough office but mostly remote!
Working Hours: This is a shift-based role covering a 24/7 global support model: Mon-Fri: 05:00-13:30 / 08:00-16:30 / 13:00-21:30 / 21:00-05:30, 1 weekend in every 6 (Fri 21:30 - Sun 21:00).
To be considered for this exciting opportunity, please send your CV!
Your tasks
Provide top-notch technical support to German and English speaking clients.
Your profile
Fluent in German and English with strong communication skills.
What's also included
Competitive salary, hybrid working model, and opportunities for growth.
Tech stack & ways of working
Remote German Speaking Technical Customer Support Specialist in Northampton employer: The Language Business - Language Recruitment Specialists
Join a dynamic and innovative tech company in Farnborough, where you can thrive in a hybrid working environment that prioritises flexibility and work-life balance. As a German Speaking Technical Customer Support Specialist, you'll benefit from a supportive work culture that encourages professional growth and development, while being part of a global team dedicated to delivering exceptional customer experiences. With competitive salary packages and the opportunity to work remotely, this role offers a meaningful career path in the fast-evolving world of technology.
View The Language Business - Language Recruitment Specialists profile
Your perspectives
Make a real difference by helping clients solve technical issues remotely.
StudySmarter Expert Advice
Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Language Business - Language Recruitment Specialists. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Language Business - Language Recruitment Specialists before they even post them.
Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills
In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Language Business - Language Recruitment Specialists
Your cover letter is your chance to shine! Tell us why you want to work at The Language Business - Language Recruitment Specialists specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills
If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills
Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Language Business - Language Recruitment Specialists!
How to prepare for a job interview at The Language Business - Language Recruitment Specialists
Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
Locations
- Northampton
