Night Manager
The Landmark London Hotel About the role
Enrich the Journeys of our People and our Guests as our Night Guest Relations Manager! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Night Guest Relations Manager are:
- Annual earnings to £42,500.00 (£38,032.72 base salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Night Guest Relations Manager, to join our Front Office on a permanent basis, with an immediate start to consistently deliver memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Night Guest Relations Manager, your main duties and expectations for the role will include:
- To ensure VIP rooms and amenities are prepared to optimum standard whilst performing inspections of bedrooms on a daily basis
- To send a report via the Duty Managers log book to the Managing Director, General Manager and all key managers on the running of the hotel.
- To complete a full inspection of the Hotel including all staff areas in conjunction with the Security inspections.
- To check the daily night audit proof list each night.
- To prepare the daily operations report for the General Manager.
- Night duties to include: Printing of Registration Cards, Creating PF accounts, Charging Newspapers to guest folios, Updating daily figures on whiteboard, Arranging invoices as per FIN 20 Report, Updating Daily exchange rates, No Show Report, Printing Downtime reports.
You will be required to work such hours as are necessary to fulfil your duties and in any event not less than 38.5 hours. This shift pattern operates 4 on 4 off.
If you feel your experience, personality and interest are a match for this Night Guest Relations Manager role, we encourage you to apply today. What makes you unique makes us exceptional! All applicants must be legally eligible to work in the UK.
Your tasks
Ensure VIP rooms are perfect and deliver five-star service to guests.
Your profile
Positive energy and a passion for guest relations are essential.
What's also included
Earn up to £42,500, enjoy discounts, free meals, and wellness support.
Tech stack & ways of working
Night Manager employer: The Landmark London Hotel
The Landmark London is an exceptional employer that fosters a vibrant and inclusive work culture, where your strengths and growth potential are truly valued. Located conveniently near major transport links, we offer competitive benefits including a generous salary, extensive discounts, and opportunities for personal development through world-class training programmes. Join our passionate team and be part of a community that prioritises employee well-being and recognition, making every day at work a rewarding experience.
View The Landmark London Hotel profile
Your perspectives
Join a passionate team and create memorable experiences for guests every night.
StudySmarter Expert Advice
Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Landmark London Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
Reach Out Directly to The Landmark London Hotel
Don't be shy about reaching out to The Landmark London Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience
In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter
If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter
Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Landmark London Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit
In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Landmark London Hotel
Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
