Digital Account Manager

We’re The Kite Factory, an independent media agency that fuses Heart, Art, and Science to craft creative media ideas that deliver. We believe the magic happens when you bring together bold ideas and measurement. Our roots are in measurement, but our craft is in turning insight into action, driving real results for ambitious commercial and third sector organisations.

We’re now over 100 specialists strong – strategists, planners, creatives, and data geeks, united by curiosity, craft and a passion for growth. In the past five years, we’ve grown fast, winning major clients and industry accolades including Campaign’s Independent Agency of the Year 2024 and Sunday Times Best Places to Work 2024 and 2025. We place a strong focus on training and development, ensuring all our team have a personalised development plan with clear objectives, which are reviewed and refreshed every 6 months.

We’re looking for candidates that want to push the boundaries with clients whilst still being able to deliver excellent results. You should have solid experience in both planning and buying across multiple online channels, and be able to strike the balance between analytical and creative thinking to aid long‑term growth strategies for your clients. Collaboration between teams and with clients is key to success here.

Your role will involve:

• Leading planning and execution across all digital channels, managing campaigns from strategic planning to optimisation and in-depth post‑analysis.
• Managing multiple projects and priorities, delegating effectively, maintaining team workload balance and quality output.
• Implementing tagging/tracking across platforms and integrating reporting with clients' owned systems where required.
• Maintaining team operational processes.
• Coordinating with offline teams for holistic planning and integration across channels.
• Managing weekly account forecasting and identifying growth opportunities for your accounts.
• Educating clients on evolving digital industry developments.
• Maintaining strong client relationships and acting as a trusted point of contact.
• Line-managing a Digital Account Executive.

The Must Haves:

• A minimum of 2‑3 years advanced hands‑on, implementational and strategic experience across core digital channels and platforms (Paid Search and Paid Social are a must).
• Independent media agency experience and experience working across multiple client accounts simultaneously.
• Analytical skills with the ability to provide actionable insights.
• Excellent Microsoft Office skills, including Excel and PowerPoint.
• Client‑facing skills to build and maintain trust and rapport with stakeholders.
• People management experience including development of juniors and the ability to manage upwards.

Key Skills:

• Strong communication skills.
• Ability to work well under pressure & multi‑task large projects.
• Data analytics and insight drive.
• Attention to detail & business acumen & forecasting.

Key Behaviours:

• Excited about digital and a clear passion for the evolving nature of the channel.
• Proactive, diligent, ambitious, entrepreneurial.
• Solutions orientated & problem‑solving.
• Empathetic & personable.

We’re immensely proud of the vibrant culture at The Kite Factory. Our commitment to continuous improvement is reflected in our quarterly pulse surveys, allowing us to evolve and refine our agency's operations. We've diligently built and embodied our core values: Think Freely, Aim Higher, Stay Smart, Get Involved, and Win Together.

As well as working with some of the best people in the industry, we offer a competitive salary, a range of benefits, a huge focus on training and development, and the opportunity to progress and develop your career with the support of a fantastic team.

At The Kite Factory, we welcome applications from all walks of life including those who are under‑represented in our industry. We’re committed to creating a diverse and inclusive place to work where everyone feels they can belong and celebrate each other's differences.