At a Glance
- Tasks: Welcome guests, manage seating, and provide top-notch customer service in a vibrant pub environment.
- Company: Join The Hero, a stunning pub in the heart of Maida Vale with a unique dining experience.
- Benefits: Earn up to £19 per hour, enjoy 50% off food, and access health support anytime.
- Other info: Career growth opportunities and delicious staff meals await you!
- Why this job: Be part of a dynamic team and create memorable experiences for guests every day.
- Qualifications: Previous hospitality experience and a friendly, positive attitude are essential.
The predicted salary is between 13 - 19 € per hour.
We are looking for an enthusiastic and customer focused Host to join our team at The Hero. The Hero is a stunning four-storey pub in the heart of Maida Vale offering a different experience on each floor. We are looking for motivated team members with dining service experience to join our restaurant team. If you're passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we’d love to hear from you!
Salary: up to £13 per hour + service charge (Earn up to £19 per hour)
What's in it for you as a Host at The Hero:
- 50% off food and drink in our pubs for a table of up to 4 people.
- Every penny of service charge goes to the people who work in our restaurants, including our kitchen team.
- Access your tips weekly in your digital tip jar.
- Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants + more.
- 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
- Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds, on us!
- Access to Stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
- Earn more with our employee referral scheme.
- Delicious staff meals on shift.
- Career progression opportunities, ongoing training to develop yourself personally and professionally.
What you'll be doing as a Host at The Hero:
- Warmly welcome guests as they enter the restaurant, assist getting them seated promptly and efficiently.
- Provide excellent customer service by addressing guest inquiries, offering menu information and assisting with special requests.
- Foster a positive atmosphere by maintaining a friendly, calm and courteous demeanour whilst working in a fast paced environment.
- Manage waitlists during peak times and manage expectations by keeping guests informed of wait times.
- Collaborative teamwork, communicate effectively with front of house team to ensure a smooth dining experience for all guests.
About you, our new Host at The Hero:
- Previous experience as a Host or similar role within hospitality.
- Positive and friendly attitude, with a willingness to work collaboratively with the team.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- A passion for delivering exceptional customer service and creating a positive experience for guests.
- Flexible approach to work.
About Us: Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed. Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits. At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care. As we continue to grow, our focus remains the same to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.
If you're passionate about providing excellent service and creating memorable experiences for guests, we'd love to have you join the team at The Hero! Apply now and we'll take it from there.
Host/Hostess in London employer: The Hero
At The Hero, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Maida Vale. With competitive pay, generous discounts, and a strong focus on employee wellbeing, including 24/7 health support and career progression opportunities, we ensure our team members thrive both personally and professionally. Join us to be part of a dynamic environment where your passion for hospitality is celebrated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Host/Hostess in London
✨Tip Number 1
Get to know the venue! Before your interview, pop by The Hero and soak in the atmosphere. Familiarising yourself with the space and its vibe will help you stand out as someone who’s genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Host, you'll be the first point of contact for guests. Role-play with a friend or family member to nail down how you’d warmly welcome guests and handle any tricky situations that might arise.
✨Tip Number 3
Show off your passion for hospitality! During your chat, share stories about your previous experiences in dining service. Highlight moments where you went above and beyond for customers – it’ll show you’re all about creating memorable experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Host/Hostess in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the hospitality industry shine through. Share specific experiences that highlight your love for customer service and how you create memorable moments for guests.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Host position at The Hero. Highlight relevant dining service experience and any skills that align with our values, like teamwork and communication.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality come through in your application. A friendly and positive attitude is key, so show us what makes you unique.
Apply Through Our Website:For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get the ball rolling on your journey with us!
How to prepare for a job interview at The Hero
✨Know the Venue
Before your interview, take some time to research The Hero. Familiarise yourself with its unique offerings and atmosphere. This will not only show your enthusiasm but also help you answer questions about why you want to work there.
✨Showcase Your Customer Service Skills
As a Host, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. This will demonstrate your passion for hospitality and your ability to create memorable experiences.
✨Practice Your Communication
Effective communication is crucial in a fast-paced environment. During the interview, practice clear and friendly communication. You might even role-play common scenarios, like managing waitlists or addressing guest inquiries, to showcase your skills.
✨Emphasise Teamwork
The Hero values collaborative teamwork. Be ready to discuss how you've worked well with others in previous roles. Highlight any experiences where you contributed to a positive team dynamic, as this will resonate with their focus on creating a smooth dining experience.
