Credit Control Manager in London

The Fidelis Partnership is a leading privately-owned, Bermuda-based Managing General Underwriter, which, through its subsidiaries, is a global underwriter of property, bespoke and specialty insurance and reinsurance products.

The Fidelis Partnership is one of the largest Managing General Underwriters globally and its operations also include outwards reinsurance, claims handling, exposure management and portfolio analytics.

The Fidelis Partnership also sponsors and incubates specialist MGAs through its Pine Walk platform.

The Fidelis Partnership is separately owned and managed from the ownership and management of Fidelis Insurance Group.

Across product lines and geographies, we focus on three diversified pillars: reinsurance, specialty and bespoke solutions.

We are truly diversified.

Our long-standing partnerships with capital providers and quota share partners make us nimble.

Our breadth of expertise and capabilities deliver outstanding market returns.

The role

The Pine Walk platform, as a growing group of specialty MGAs, is part of The Fidelis Partnership.

Pine Walk works closely with each of these MGAs to deliver a range of services, including Finance, Credit Control, Systems, Operations and Executive Services.

Each of the MGAs have their own nuances but work predominantly within the London market writing insurance policies and programmes across worldwide territories.

This role will work with the central Pine Walk finance and technical operations teams to design, implement and deliver against cash and debt targets with robust procedures.

The operation of credit control is split across both an onshore and offshore teams.

• Key accountabilities
• Take ownership of all the Pinewalk Credit Control functions including aged debt and unallocated cash analysis for the respective entity and forge strong working relationships with key stakeholders.
• Ensure the allocation of premium receipts on a timely basis across all MGAs, engaging with appropriate teams
• Follow up overdue premiums, missing payments and unallocated cash in accordance with the Company's Credit Control policy.

Update the records of outstanding premium and unallocated cashes on system to show the correct procedures are followed for Audit purpose.

• Ensuring the appropriate treatment of Technical payments – return premiums, NCBs and profit commission
• Understand and feedback on the data entry process from end to end across Pine Walk to identify data quality issues that should be corrected at source.
• Manage outsourced Credit Control and Debt Management providers, including KPI and SLA monitoring, training oversight, capacity management and continuous improvement initiatives.
• Working collaboratively with The Fidelis Partnership Credit Control Team to improve efficiencies
• Ensuring that there is a clearly defined segregation of duties between Technical Processing and Credit Control team, with KPIs and management of queries
• Development, preparation and analysis of reports covering aged debt and unallocated cash to be presented and reviewed at the monthly credit control review meetings.
• Responsible for monthly bank reconciliations for underwriting accounts covering all currencies.
• Keep Financial Controller and Finance Manager fully informed of the status of any projects assigned, and the progress any new initiatives
• Support team initiatives of improving the Credit Control function by reviewing existing processes and creating efficiencies.
• Assist with special projects as required.

Skills & experience

• A minimum of 8+ years’ experience working as a credit controller in the insurance sector (preferably London Market in Specialty Lines)
• Advance competency in MS Office applications: Word, Outlook and Excel (especially vlookup, pivot tables, sumif(s), countif(s))
• Excellent written and oral communication skills.
• Strong interpersonal skills in order to work effectively and professionally with diverse groups.
• Demonstrated ability to deliver and manage work within tight deadlines.
• Other
• The Fidelis Partnership Ethos

At The Fidelis Partnership, we aim to be different while making a difference.

• We set the standard for quality in our industry. Guided by our expertise, our clients can take unique and material risks with confidence.
• Our approach is tailored and designed to deliver excellence for our clients. We are trailblazers, creating unique solutions in the (re)insurance space.
• We are experts. Our brokers and clients value the depth of our knowledge and experience. We leverage state-of-the-art underwriting technology to be a market leader.
• We believe sound ethics make for good business.

We deliver value for our customers, investors and communities while actively avoid trading with industries that cause harm to people, the environment and animals.

• We pride ourselves in creating a workplace that prizes execution, meritocracy, Diversity & Inclusion.

Our people herald from countless backgrounds and are united by ambition and the unabashed desire to deliver excellence every day.

We provide a competitive environment that helps people cultivate themselves professionally and personally and balance a rigorous workplace with a mindset that prioritises environmental and charitable activities in our communities worldwide.

Our ethos dictates our decisions and actions.

It unites us as a team of experts and colleagues and provides us with a compass for ensuring we deliver our best to every stakeholder we serve.

• Diversity, Equity & Inclusion
• Diversity & Inclusion in the workplace
• Insofar as possible, we aim to ensure the composition of our workforce reflects the make-up of the local community
• We have specific programmes in all our offices to support diversity within the hiring process, e. g. internship and scholarship award programmes
• This is a particular focus in Bermuda, where we engage actively with local organisations to source diverse talent and provide coaching/mentoring for underrepresented groups
• We aim to maintain a focus on equal opportunities across all stages of hiring process
• We measure and minimise the pay gap where possible.
• Bring Your Whole Self to Work

Our vision is for a workplace culture where differences are valued and where diversity of background, experience and thought are welcomed.

We want to create an environment where all employees, regardless of who they are, are given equal opportunities for career progression and enjoy fair reward from their and The Fidelis Partnership's successes.

This will be driven by a workforce that embraces Diversity & Inclusion at every level, in every department across The Fidelis Partnership.

• The Leader in
• Bespoke & Specialty insurance