Underwriting Operations & Controls Manager in London

• Underwriting Operations & Controls Manager
• London Fixed Term Contract - Full Time
• On Site

About us

The Fidelis Partnership is a leading privately-owned, Bermuda-based Managing General Underwriter, which, through its subsidiaries, is a global underwriter of property, bespoke and specialty insurance and reinsurance products.

The Fidelis Partnership is one of the largest Managing General Underwriters globally and its operations also include outwards reinsurance, claims handling, exposure management and portfolio analytics.

The Fidelis Partnership also sponsors and incubates specialist MGAs through its Pine Walk platform.

The Fidelis Partnership is separately owned and managed from the ownership and management of Fidelis Insurance Group.

Across product lines and geographies, we focus on three diversified pillars: reinsurance, specialty and bespoke solutions.

We are truly diversified.

Our long-standing partnerships with capital providers and quota share partners make us nimble.

Our breadth of expertise and capabilities deliver outstanding market returns.

The role

The Underwriting Operations & Controls Manager is accountable for the operational integrity, control and effective use of bound-risk information within the Pine Walk administrative system.

The role oversees the operational processes and technology pathways through which underwriting information enters Risk Write, ensuring that information is processed completely, accurately and in a timely manner.

It is responsible for identifying and resolving operational exceptions, coordinating corrective action and addressing recurring issues at source.

Working across Underwriting Cells, technology teams and third-party service providers, the role strengthens first-time-right processing, operational controls and the reliability of underwriting information, with particular focus on the two Cells in scope for SOX.

• Bound-risk information enters Risk Write through two principal pathways:
• Third-party assisted processing: For certain Cells, underwriting information is manually entered into Risk Write by a third-party service provider.
• Direct system feeds: For other Cells, information feeds directly into Risk Write without third-party intervention or an equivalent operational challenge before ingestion.

The role provides operational oversight across both pathways, recognising that manual processing and automated ingestion present different operational, technology and control risks.

• Key accountabilities
• Underwriting Operations & Control
• Own the operational control framework governing the capture and processing of bound-risk information within Risk Write, including critical information, validation requirements, tolerances, ownership and escalation.
• Apply risk-based operational oversight across manual and automated processing pathways, with enhanced focus on the two SOX in-scope Cells.
• Act as the central operational point of coordination for Data Quality matters affecting the processing and integrity of bound-risk information in Risk Write.
• Work with Underwriting Cells to establish clear accountability for the information they provide or generate.
• Ensure RW processing and associated operational controls are aligned with TFP Underwriting Governance requirements and standards.
• SOX & Operational Data Quality Controls
• Ensure key operational controls supporting the two SOX in-scope Cells operate at the required frequency and retain audit-ready evidence.
• Support SOX walkthroughs, control testing and audit requests.
• Monitor control failures and deficiencies and ensure agreed remediation is completed and demonstrably sustainable.
• Escalate material control exceptions and unresolved risks through the appropriate management channels.
• Provide clear guidance on the evidence required to demonstrate that Data Quality issues and exceptions have been resolved.
• Maintains the operational data quality controls for underwriting processing, including keeping critical data elements, validation rules and tolerances up to date, with clear ownership and escalation protocols.
• Active participant in the Data Quality framework, ensuring PW Underwriting Operations adopts agreed DQ standards and that identified issues are owned, remediated and prevented from recurring.
• Operational Monitoring & Assurance
• Perform recurring DQ checks across completeness, accuracy, validity and timeliness, including source-to-system reconciliation where appropriate.
• Assess exceptions for their underwriting, operational and control impact rather than treating all errors equally.
• Produce operational MI covering performance by Cell, processing pathway, issue type, ageing, recurrence and control significance.
• Use trends and recurring failure points to identify opportunities for process, technology and control improvement.
• Issue Resolution & Continuous Improvement
• Own operational issues from identification through triage, assignment, correction, retesting and closure.
• Ensure corrections are made promptly in Risk Write with appropriate evidence and accountability.
• Lead root-cause analysis across Underwriting Cells, the third-party provider and Technology, considering source information, manual processing, interfaces, mappings and process design.
• Escalate overdue, recurring or high-risk DQ issues and ensure lessons learned are translated into process changes, technology improvements, strengthened controls or targeted training.
• Technology & Service Provider Operations
• Act as the operational bridge between Underwriting Cells, Technology teams and the third-party service provider.
• Monitor third-party processing performance and recurring errors, agreeing and tracking corrective actions.
• Support prioritisation of technology changes where system behaviour, interfaces or mappings are driving operational issues.

Skills & experience

• Correct and complete capture of bound-risk information in RW.
• Increased first-time-right processing of bound-risk information.
• Reduced manual rework and operational exceptions.
• Clear ownership and resolution monitoring of Data Quality
• Clear alignment between RW operational controls and TFP Underwriting Governance.
• Reduced recurrence through permanent correction at source.
• Improved reliability of automated feeds and third-party processing.
• Clear operational ownership across Cells, Technology and service providers.
• Consistent operation and evidence of SOX controls.
• Sustainable reduction in operational risk associated with Risk Write processing.
• Other
• The Fidelis Partnership Ethos

At The Fidelis Partnership, we aim to be different while making a difference.

• We set the standard for quality in our industry. Guided by our expertise, our clients can take unique and material risks with confidence.
• Our approach is tailored and designed to deliver excellence for our clients. We are trailblazers, creating unique solutions in the (re)insurance space.
• We are experts. Our brokers and clients value the depth of our knowledge and experience. We leverage state-of-the-art underwriting technology to be a market leader.
• We believe sound ethics make for good business.

We deliver value for our customers, investors and communities while actively avoid trading with industries that cause harm to people, the environment and animals.

• We pride ourselves in creating a workplace that prizes execution, meritocracy, Diversity & Inclusion.

Our people herald from countless backgrounds and are united by ambition and the unabashed desire to deliver excellence every day.

We provide a competitive environment that helps people cultivate themselves professionally and personally and balance a rigorous workplace with a mindset that prioritises environmental and charitable activities in our communities worldwide.

Our ethos dictates our decisions and actions.

It unites us as a team of experts and colleagues and provides us with a compass for ensuring we deliver our best to every stakeholder we serve.

• Diversity, Equity & Inclusion
• Diversity & Inclusion in the workplace
• Insofar as possible, we aim to ensure the composition of our workforce reflects the make-up of the local community
• We have specific programmes in all our offices to support diversity within the hiring process, e. g. internship and scholarship award programmes
• This is a particular focus in Bermuda, where we engage actively with local organisations to source diverse talent and provide coaching/mentoring for underrepresented groups
• We aim to maintain a focus on equal opportunities across all stages of hiring process
• We measure and minimise the pay gap where possible.
• Bring Your Whole Self to Work

Our vision is for a workplace culture where differences are valued and where diversity of background, experience and thought are welcomed.

We want to create an environment where all employees, regardless of who they are, are given equal opportunities for career progression and enjoy fair reward from their and The Fidelis Partnership's successes.

This will be driven by a workforce that embraces Diversity & Inclusion at every level, in every department across The Fidelis Partnership.

To ensure that all candidates have a fair opportunity to show their abilities during the recruitment process, adjustments may be required.

If your physical or mental health or disability may necessitate an adjustment, please contact to discuss. All information relating to your health or disability will be treated in accordance with our data protection policy.

• The Leader in
• Bespoke & Specialty insurance