At a Glance
- Tasks: Design and architect innovative B2C solutions using Salesforce technologies.
- Company: Join The Economist Group, a leader in media and information services since 1843.
- Benefits: Enjoy competitive pay, health insurance, flexible work options, and generous leave policies.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by driving B2C transformation with cutting-edge technology.
- Qualifications: Experience in Salesforce architecture and strong communication skills are essential.
The predicted salary is between 72000 - 88000 £ per year.
Since 1843, The Economist Group has championed independence, excellence and openness, helping people understand and tackle the critical challenges shaping the world. Today, we are building on that legacy as a global media and information-services company powered by digital innovation, analytical rigour and evidence-based insight. Across our three businesses - The Economist, Economist Enterprise and Economist Education - we deliver trusted analysis and insights to individuals and organisations in more than 170 countries. United by a shared purpose to drive progress, we empower decision-makers to make sense of change and chart a course through an increasingly complex world.
As a colleague, you will be part of a culture that values ideas, encourages ownership and holds itself to high standards. We invest in people who are curious, thoughtful and adaptable, whether they are launching new products, reporting on global events or harnessing emerging technologies such as AI to improve how we work. Here, fresh thinking is taken seriously, ambition is matched by integrity, and great work is recognised. Working across disciplines, geographies and perspectives, we are united by a commitment to innovation, excellence and creating meaningful impact.
We are seeking a senior B2C Solution Architect to join our dynamic team fulltime. In this pivotal role, you will design and architect end-to-end solutions leveraging Salesforce Core Platform, Service Cloud, Data 360, and Marketing Cloud Engagement/Next to drive our B2C transformation initiatives. You will collaborate closely with business stakeholders, product leads, analysts, and engineering teams to translate complex business needs into robust, scalable, and secure Salesforce solutions. A deep understanding of Salesforce data models, asynchronous integration patterns, and cross-cloud B2C architecture is essential.
Responsibilities
- Design and architect comprehensive B2C enterprise solutions across Salesforce Core, Service Cloud (Omnichannel, Voice, Messaging), and Marketing Cloud Engagement.
- Develop detailed architecture deliverables, including system topology diagrams, data models, interaction diagrams, process flows, and integration specs.
- Ensure all designs align with security, performance, scalability, and platform best practices.
- Serve as the Subject Matter Expert (SME) on Salesforce Core, Data 360, Service Cloud, and Marketing Cloud cross-cloud integrations.
- Drive best practices around Salesforce data management, enterprise sharing models, and platform governance.
- Guide engineering teams on proper configuration vs. custom code trade-offs.
- Partner with Business Analysts and Product Managers to lead technical discovery, evaluate requirements, and translate business objectives into technical specifications.
- Effectively communicate architectural decisions and trade-offs to business stakeholders at all levels.
- Present solution designs to the Architecture Review Board (ARB) / Engineering Group to ensure alignment with enterprise standards.
- Mentor developers and review technical designs to address implementation risks early.
Who you are
- Proven experience as a Solution or Technical Architect with a focus on B2C Salesforce implementations.
- Deep knowledge of Service Cloud capabilities: Routing, Omnichannel, Service Cloud Voice (or CTI like Vonage), Email-to-Case, and Enhanced Messaging.
- Hands-on expertise with Data 360, Marketing Cloud Engagement and cross-cloud integration patterns (Marketing Cloud Connect, APIs, Event-Driven Architecture).
- Strong understanding of Salesforce data modeling, platform limits, and asynchronous processing.
- Familiarity with Apex Enterprise Patterns and enterprise integration standards.
- Demonstrated ability to translate complex technical trade-offs into clear recommendations for both technical and executive audiences.
- Experience mentoring mid-level and senior developers on Salesforce design patterns, code review standards, and architectural best practices.
- Track record of managing competing priorities across Product, Engineering, and Business stakeholders, and driving alignment on technical direction amid differing viewpoints.
- Comfortable presenting and defending solution designs in formal/informal review settings (e.g., Architecture Review Meeting).
Certifications
- Required: Salesforce Certified Application and System Architect
- Required: Salesforce Certified Service Cloud Consultant
- Preferred: Data 360 Certified
The majority of our roles operate on a hybrid working pattern, with 3+ days office attendance required.
Our benefits package is designed to support your wellbeing, growth, and work-life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program. We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home. You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more.
B2C Solution Architect (Salesforce & Marketing Cloud Engagement/Next) employer: The Economist
The Economist is an exceptional employer, offering a dynamic work culture that fosters creativity and collaboration among its talented team. With a strong focus on professional development, employees have ample opportunities to grow their skills while working on high-profile global events that make a significant impact. Located in a vibrant city, the company provides a stimulating environment where innovation thrives, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land B2C Solution Architect (Salesforce & Marketing Cloud Engagement/Next)
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at The Economist or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to The Economist.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like The Economist.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like The Economist that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace B2C Solution Architect (Salesforce & Marketing Cloud Engagement/Next)
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at The Economist.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at The Economist and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at The Economist
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If The Economist uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
