At a Glance
- Tasks: Oversee facilities services, ensuring safety and compliance while enhancing customer experience.
- Company: The Crown Estate, committed to operational excellence and sustainability.
- Benefits: Competitive salary, flexible working, private healthcare, and 28 days holiday.
- Other info: Proud disability confident employer offering flexible application processes.
- Why this job: Join a dynamic team making a real impact on a net zero carbon estate.
- Qualifications: 5+ years in facilities management with strong customer service and safety skills.
The predicted salary is between 36000 - 60000 £ per year.
Advert Close date: 22nd July 2026
Facilities Manager at The Crown Estate
Purpose of Role
The Crown Estate is seeking a proactive and service-oriented Facilities Manager to oversee the delivery of facilities services across one or more managed buildings. This role is central to maintaining operational excellence, ensuring compliance, and enhancing customer experience. You will lead by example, uphold best practice standards, and contribute to The Crown Estate’s commitment to a net zero carbon estate by 2030.
Context of Opportunity / Main Accountabilities
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Champion a safety-first culture, ensuring full compliance with health and fire safety regulations.
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Manage day-to-day building operations, including both soft and hard services.
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Act as the primary contact for occupiers, delivering responsive and high-quality service.
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Support customer fit-outs in line with The Crown Estate’s Lease Transaction Approval (LTA) process.
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Collaborate with estate service partners and suppliers to ensure service delivery aligns with lease obligations and budget expectations.
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Prepare and monitor service charge and operational expenditure budgets, including variance reporting and reconciliations.
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Lead emergency response procedures and out-of-hours cover, prioritising safety and continuity.
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Maintain and oversee mechanical and electrical systems, ensuring contracts meet operational and maintenance standards.
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Coordinate major works with surveyors, architects, and consultants, including lifecycle and development projects.
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Manage contractor activities, issue permits to work, and review risk assessments and method statements.
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Maintain site logbooks and ensure compliance through regular inspections and defect resolution.
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Develop occupier handbooks and manage vacant properties in line with insurance guidelines.
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Support insurance claims and coordinate related site works.
Most Important Skills-Based Requirements
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Strong commercial awareness and ability to identify and implement business improvements.
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Excellent customer service and stakeholder engagement skills.
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Proven ability to foster a safety-first culture across site teams.
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Experience in property or corporate facilities management, with a collaborative and change-positive mindset.
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Effective organisational and communication skills, both written and verbal.
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In-depth understanding of safety, quality, and cost risk management.
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Minimum 5 years’ experience in facilities management.
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Strong technical knowledge of mechanical and electrical systems.
Our Offering / benefits:
As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.
Disability Disclaimer:
We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK ( .
We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.
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Facilities Manager in London employer: The Crown Estate
The Crown Estate is an exceptional employer, offering a unique opportunity to lead customer operations across the renowned Windsor Estate, which attracts over 5 million visitors annually. With a strong commitment to employee wellbeing, flexible working arrangements, and a culture that values inclusivity and professional growth, employees can thrive in a dynamic environment that balances stewardship with commercial success. The role not only provides competitive benefits but also the chance to shape memorable visitor experiences while contributing to the preservation of the estate's rich heritage.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management field, attend industry events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching The Crown Estate and understanding their commitment to a net zero carbon estate. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your responses to common interview questions, especially around safety culture and customer service. Use real-life examples from your experience to demonstrate your skills and how you’ve handled challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining The Crown Estate team and ready to take on the role of Facilities Manager.
We think you need these skills to ace Facilities Manager in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for facilities management shine through! We want to see how your experience aligns with our mission at The Crown Estate and how you can contribute to our commitment to a net zero carbon estate.
Tailor Your CV:Make sure to customise your CV for the Facilities Manager role. Highlight your relevant experience in managing building operations and your ability to foster a safety-first culture. We love seeing how you've made a difference in previous roles!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially those that relate to customer service and stakeholder engagement. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at The Crown Estate.
How to prepare for a job interview at The Crown Estate
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Facilities Manager. Familiarise yourself with health and fire safety regulations, as well as the specifics of managing both soft and hard services. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves being the primary contact for occupiers, prepare examples of how you've delivered high-quality service in the past. Think about times when you went above and beyond to enhance customer experience, as this will resonate well with the interviewers.
✨Demonstrate Your Safety-First Mindset
Be ready to discuss how you've fostered a safety-first culture in previous roles. Share specific instances where you ensured compliance with safety regulations or improved safety standards, as this is crucial for the position at The Crown Estate.
✨Prepare for Technical Questions
Given the strong technical knowledge required for this role, brush up on your understanding of mechanical and electrical systems. Be prepared to answer questions about maintenance standards and contractor management, as these are key aspects of the job.
