At a Glance
- Tasks: Lead the customer capability roadmap and ensure impactful product outcomes.
- Company: Join a forward-thinking company that values innovation and collaboration.
- Benefits: Enjoy flexible working, competitive salary, private healthcare, and 28 days holiday.
- Other info: Be part of a supportive environment with a focus on work-life balance.
- Why this job: Shape the future of customer products and drive meaningful change.
- Qualifications: Experience as a Product Owner in Dynamics 365 and strong decision-making skills.
The predicted salary is between 60000 - 80000 £ per year.
Purpose of Role
The Product Owner is accountable for defining and owning the customer capability roadmap, ensuring that customer products and platforms (including CRM) deliver meaningful outcomes for customers and the business. The role determines what is built, why, and when, making prioritisation and trade‑off decisions across BAU, enhancements, and transformation in alignment with customer strategy, digital change, and wider enterprise programmes. Working in close partnership across varied teams, the Product Owner ensures that customer change is outcome‑led, coherent, and sequenced to maximise long‑term value from our platforms.
Main accountabilities
- Strategic ownership: Own the end‑to‑end customer capability roadmap, incorporating CRM and associated customer products and services. Ensure alignment with customer strategy, digital plans, and enterprise change initiatives. Define and maintain a clear product vision focused on customer and business outcomes, not just system functionality. Act as the decision‑maker for customer product direction, sequencing, and scope.
- Prioritisation, value and trade-offs: Hold accountability for prioritisation decisions across BAU vs transformation, tactical fixes vs foundational capability, and short‑term business asks vs the long‑term roadmap. Balance demand, capacity, risk, and value when sequencing work. Understand and manage the trade‑offs associated with technical debt, including how and when it is addressed. Maintain and prioritise the product backlog in line with agreed outcomes and the roadmap.
- Problem ownership and discovery: Take ownership of defining the real problem to be solved, even where business needs are not clearly articulated. Lead discovery activities to understand customer, user, and business needs. Challenge stated requirements and reframe requests into outcome‑focused problems. Operate as a business analyst where required, developing options, hypotheses, and recommendations. Translate validated problems into clear user stories and acceptance criteria.
- Delivery partnership: Work closely with delivery teams and business units to ensure the roadmap intent is feasible and delivered effectively. Lead Agile ceremonies, accepting and directing work based on defined outcomes and value.
- Position within wider programmes: Represent the customer product and outcome perspective in wider enterprise programmes. Ensure customer capability change is coherent, sequenced, and outcome‑led rather than reactive. Act as the customer product voice in cross‑functional change initiatives.
- Value realisation and insight: Define how value and success will be measured for customer capability changes. Track and communicate progress, outcomes, and benefits to stakeholders. Support the business to obtain actionable customer and operational insights.
- Budget and Resource Management: Oversee the budget for the projects, ensuring efficient allocation of resources.
- Flexibility: Operate flexibly across the business and take on ad hoc projects as required to support customer objectives.
Most important skills based requirements
- Significant experience as a Product Owner owning complex, cross‑business customer products or capabilities, specifically within the Dynamics 365 ecosystem.
- Strong experience defining and communicating product vision, outcomes, and roadmaps aligned to strategy.
- Excellent prioritisation and decision‑making skills in complex, low‑clarity environments.
- Strong discovery and business analysis capability.
- Experience working within Agile delivery models.
- Strong stakeholder engagement and influencing skills.
- Sound understanding of platform architecture and how CRM integrates with wider enterprise systems.
Our Offering / benefits
As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.
Disability Disclaimer
We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk). We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity. If you have any questions about our recruitment process or would like to talk about adjustments, please contact us directly, or at careers@thecrownestate.co.uk.
Please note that if we receive a high volume of applications, we may close this advert early. We encourage you to apply as soon as possible.
Product Owner - Dynamics 365 employer: The Crown Estate
As a Product Owner at our company, you will thrive in a dynamic and supportive environment that prioritises your professional growth and well-being. With a competitive salary, flexible working options, and comprehensive benefits including private healthcare and generous family policies, we foster a culture of collaboration and innovation. Join us in London, where you can make a meaningful impact on customer outcomes while enjoying a vibrant city life.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner - Dynamics 365
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work with Dynamics 365. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by understanding the company’s products and their customer strategy. Show us you know how to align product vision with business outcomes – that’s what we love to see!
✨Tip Number 3
Practice your Agile methodologies! Be ready to discuss how you’ve led teams through Agile ceremonies and made prioritisation decisions. We want to hear about your real-world experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team.
We think you need these skills to ace Product Owner - Dynamics 365
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Product Owner role shine through. We want to see how much you care about delivering meaningful outcomes for customers and how you can contribute to our vision.
Tailor Your Experience:Make sure to highlight your experience with Dynamics 365 and any relevant projects you've worked on. We love seeing how your background aligns with our needs, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, especially when it comes to your product vision and prioritisation skills. Use bullet points if it helps make your case stronger!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Crown Estate
✨Know Your Product Inside Out
As a Product Owner, you need to demonstrate a deep understanding of Dynamics 365 and how it integrates with customer products. Be prepared to discuss specific features, benefits, and potential challenges. This shows that you’re not just familiar with the system but can also articulate its value in achieving business outcomes.
✨Prioritisation is Key
During the interview, be ready to talk about your approach to prioritising tasks and making trade-off decisions. Use examples from your past experience where you balanced short-term needs with long-term goals. This will highlight your decision-making skills and your ability to manage complex environments.
✨Showcase Your Discovery Skills
The role requires strong discovery and business analysis capabilities. Prepare to discuss how you've defined problems and reframed requirements in previous roles. Bring examples of how you’ve led discovery activities to uncover user needs and translate them into actionable user stories.
✨Engage Stakeholders Effectively
Strong stakeholder engagement is crucial for a Product Owner. Think of instances where you successfully influenced stakeholders or collaborated across teams. Be ready to share how you communicated product vision and aligned it with broader business strategies, as this will demonstrate your ability to work within cross-functional teams.
