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- Tasks: Lead a passionate team to deliver exceptional customer experiences and drive sales.
- Company: Join The Body Shop, the original ethical beauty brand with a mission for good.
- Benefits: Enjoy a 50% discount on products, paid volunteer days, and comprehensive training.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Experience in customer service and team leadership is essential.
- Other info: Flexible hours and opportunities for personal growth in a vibrant environment.
The predicted salary is between 28800 - 43200 £ per year.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Your role in a nutshell: As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.
More about the role:
- Lead & work as part of a successful, engaged team to best meet the needs of our customers.
- Help to shape a customer focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life.
- Problem solve effectively & proactively as much as possible using available resources.
- Communicate effectively & act as a flexible & responsible role model to your team.
- Ensure development of customer loyalty to further build The Body Shop brand.
- Work with the Shop Manager to meet sales & performance targets.
- Work with the Shop Manager to manage stock; monitor & manage change.
- Use the data (KPI's) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance.
- Identify & attract high potential candidates & develop current team members to succeed in their goals.
- Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products.
What we look for:
- Experience in a customer facing role, people leadership & team development.
- Ability to meet sales & performance targets with outstanding planning & organizing skills.
- Ability to work collaboratively within a feedback culture.
- Outstanding problem solving & communication skills.
- Experience using data (KPI's) to make sound business decisions preferred.
- Comfortable with Microsoft Office Suite.
- Work flexible hours, including holidays, nights, and weekends to meet the needs of the business.
- Flexibility to work across Sunday to Saturday is required.
What we offer:
- Benefits start within your first month.
- Comprehensive onboarding in your new position.
- Training hours for you & your team as needed.
- A 50% discount on regular product & 30% on Gifts.
- Freebies - when we launch new products, we want our Teams to be the first to fall in love with them.
- Paid volunteer days - so you can spend time with the causes that matter to you.
- Ability to make connections with Community Partners to drive local activism (UN).
- Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Ability to offer a real living wage to your Customer Consultants.
- Opportunities to grow within the Brand.
- Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.
Talent Drivers: Collaborative Skills, Commerciality, Leadership, Personal Conduct, Purpose.
Assistant Manager in Bath employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Bath
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, campaigns, and values. This way, when you walk into that interview, you can show your passion for the brand and how you align with their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events related to The Body Shop. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle customer interactions or team challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of The Body Shop family. Let’s make it happen!
We think you need these skills to ace Assistant Manager in Bath
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for The Body Shop shine through! We want to see how much you care about our mission and values. Share your personal connection to our brand and why you believe in ethical beauty.
Tailor Your CV: Make sure your CV is tailored to the Assistant Manager role. Highlight your experience in customer-facing roles and any leadership skills you've got. We love seeing how you've driven sales or engaged teams in the past!
Be Authentic: We’re all about keeping it real, so don’t be afraid to show your true self in your application. Use your own voice and style – we want to get to know the real you! Authenticity goes a long way with us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – just a few clicks and you’re done!
How to prepare for a job interview at The Body Shop
✨Know the Brand Inside Out
Before your interview, dive deep into The Body Shop's history, values, and current campaigns. Understand their commitment to cruelty-free beauty and how they empower communities. This knowledge will not only impress but also show your genuine passion for the brand.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully motivated others, resolved conflicts, or driven sales. Highlight your problem-solving skills and how you can adapt to challenges.
✨Emphasise Customer Engagement
The Body Shop is all about creating an engaging customer experience. Be ready to discuss how you've previously enhanced customer loyalty and engagement in your roles. Think of specific strategies you've implemented that align with their mission of enriching customer interactions.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to retail. Be prepared to discuss how you've used data to make informed decisions in past roles. This will show that you can effectively manage stock and drive sales while aligning with The Body Shop's commercial goals.