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- Tasks: Lead a team to deliver exceptional customer experiences and drive sales.
- Company: Join The Body Shop, the original ethical beauty brand with a mission for good.
- Benefits: Flexible hours, competitive pay, and a chance to make a positive impact.
- Other info: Supportive team environment with opportunities for personal growth and development.
- Why this job: Be part of a pioneering brand that empowers people and enriches the planet.
- Qualifications: Experience in customer service and a passion for beauty and retail.
The predicted salary is between 20000 - 25000 £ per year.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the supervision and coaching of customer consultants together with and in the absence of store management, demonstrating that as an individual and as a team member, you consistently deliver an exceptional customer experience whilst ensuring adherence to company procedures and policies in relation to protection of the brand and company assets and uphold the values and vision of The Body Shop.
More about the role
- Customer Experience: As a Team Leader you will demonstrate the ability to work independently with minimal direction. You will consistently act with a sense of urgency and effectively handle customer concerns and share the feedback with store management as appropriate. You will creatively support maintenance of store lay-out, inventory management and other store operations as per guidelines. You will coach Customer Consultants to achieve exceptional customer service standards in partnership with the store management. You will be a passionate ambassador of The Body Shop Campaigns.
- Delivery: As a Team Leader you understand the causes of sales trends, you use storytelling about our products to enhance customer experience. In the ever changing world of retail, we need people who are able to monitor and manage change. Our Team Leaders should be able to operate multiple systems. Must be able to meet sales/performance targets and also assist store management in recruiting the right team. You will perform opening and closing procedures for the store as per The Body Shop's operational standards including the completion of all audit documentation. We’re looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and the manager.
- Teamwork and People Management: Our people are at the heart of everything we do. Our Team Leaders should be team players, be supportive of change and new ideas. Be able to assist the store management with training new staff. We’re looking for flexible and responsible role models who are capable of attracting and retaining people who reflect the brand.
What we look for:
- Experience working in customer service, have genuine passion for beauty and the retail industry.
- Ability to communicate and listen effectively and demonstrate operational skills.
- Strong interpersonal skills to build rapport with customers, and provide appropriate solutions to customer needs.
- A positive mindset with the willingness to develop.
- Ability to multitask, manage time and work flexible hours.
Talent Drivers: Collaborative Skills, Purpose, Personal Conduct, Leadership, Commerciality.
Team leader - 25hrs employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team leader - 25hrs
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their campaigns, values, and products. When you walk into that interview, you want to show them you’re not just another candidate – you’re a passionate advocate for their mission.
✨Tip Number 2
Practice your storytelling skills! As a Team Leader, you’ll need to engage customers and your team. Think of examples from your past experiences where you’ve turned a tough situation into a positive one. This will showcase your problem-solving abilities.
✨Tip Number 3
Show off your teamwork skills! Be ready to discuss how you’ve collaborated with others in previous roles. The Body Shop values strong relationships, so highlight times when you’ve supported your colleagues or contributed to a team goal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining The Body Shop family. Let’s get you that Team Leader role!
We think you need these skills to ace Team leader - 25hrs
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for beauty and retail shine through! We want to see that you genuinely care about what we do at The Body Shop and how you can contribute to our mission of being a force for good.
Be Authentic: We’re all about keeping it real, so make sure your application reflects your true self. Share your experiences and how they align with our values. Don’t be afraid to show us your personality – we appreciate uniqueness!
Highlight Your Team Spirit: As a Team Leader, teamwork is key! In your application, emphasise your ability to collaborate and support others. Share examples of how you've worked well in a team and helped others succeed – we love a good team player!
Follow the Application Process: Make sure to apply through our website for the best chance of success! Pay attention to the details in the job description and tailor your application accordingly. We’re excited to see what you bring to the table!
How to prepare for a job interview at The Body Shop
✨Know The Body Shop Inside Out
Before your interview, dive deep into The Body Shop's history, values, and campaigns. Understand their commitment to cruelty-free beauty and how they empower people and the planet. This knowledge will not only impress your interviewers but also show that you genuinely align with their mission.
✨Showcase Your Customer Service Skills
As a Team Leader, you'll need to demonstrate exceptional customer service. Prepare examples from your past experiences where you've handled customer concerns effectively or created memorable customer experiences. Use storytelling to illustrate how you can enhance customer interactions, just like The Body Shop does with their products.
✨Emphasise Teamwork and Leadership
Highlight your ability to work collaboratively and lead a team. Share specific instances where you've coached or trained others, and how you’ve contributed to a positive team environment. The Body Shop values supportive role models, so make sure to convey your passion for teamwork and your approach to managing change.
✨Be Ready to Discuss Sales Trends
Familiarise yourself with basic retail sales trends and be prepared to discuss how you would monitor and manage these in-store. Think about how you can use data to drive sales and improve customer experiences. Showing that you can think commercially will resonate well with the interviewers.