TFP Nurture Fertility in Nottingham is seeking a Head of New Patient Experience to lead the Patient Contact Centre and Typing Service, delivering compassionate patient interactions while driving commercial and operational outcomes. The role acts as the voice of the patient to Marketing, Sales and leadership, ensuring trust remains central as the business grows.
You will oversee quality, staff development, and KPI performance, shaping onboarding journeys and cross-functional collaboration to
Head of Patient Experience & Onboarding in Long Eaton employer: TFP Fertility Group
At TFP, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that prioritises the well-being of our employees. As a Patient Service Advisor in our Nottingham contact centre, you will benefit from comprehensive training, competitive salary, and a generous holiday entitlement, all while contributing to meaningful patient journeys in fertility health. Join us to be part of a passionate team dedicated to making a positive impact in people's lives, with ample opportunities for personal and professional growth.
