Remote Customer Service - (Dutch) in Stevenage

We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Are you looking for a rewarding career? Do you have a talent for building relationships with people? Then you are in the right place. There is a reason that Teleperformance is recognised time and again by analysts and industry experts. We are driven by a passion to achieve greatness and a deep desire to deliver real results for our clients and are certified as one of the 36 best workplaces in the UK.

Job Description – Fluent Dutch Customer Service Specialist

• Start Date: 09 June 2025
• Salary: £23,809.50
• Location: WORK FROM HOME - Based in the UK
• Working Hours: Monday to Friday 07:45-16:15
• Training Period: 2 weeks, full attendance required.
• Contract: Permanent
• ID: Passport or birth certificate, national insurance number and proof of address required (dated within the last 3 months).

Daily Responsibilities as a Customer Service Representative:

• You start your day by logging into your systems and ensuring you are ready for the day ahead.
• You play a key role in providing support and guidance (not advice) in the visa and immigration process and directing customers to where they can find both online information and resources via a helpline and by responding to emails.
• Work energetically and enthusiastically as part of a high-performing customer service team.
• You work in a fast-paced, target-driven environment and strive to answer all queries in a polite and professional manner.

Required Skills to Become a Customer Service Representative:

• Strong verbal and written skills in English and Dutch with a good eye for detail.
• Ability to build collaborative relationships in a fast-paced environment.
• A positive attitude and ability to work with a wide variety of people.
• Professional and friendly phone manner.
• Experience in customer service.
• Experience working in a target-driven environment with high standards.
• PC skills and the ability to navigate through multiple systems easily.
• A good typing speed.
• Take ownership of various situations with positivity, skill, and a dedicated approach to delivering excellent service.
• Able to work in a fast-paced, engaging environment.

What do we offer you?

Well, there is plenty, where do we start? Paid virtual classroom training and another 2 weeks in a special virtual space we call 'Nesting'. Nesting is where the action happens and where you conduct your first live calls. This is also where nerves kick in and mistakes can happen, but don’t worry, we expect that. We take it upon ourselves to care for you with full support from experienced team members who are ready to help.

The opportunity to showcase your skills and accelerate your career through our internal progression path.

Winter and summer parties, usually held at fantastic locations. Free food and drink! Depending on the location.

Is there anything else we have to offer? Always, and to name just a few........

• Employee Assistance Programme and Help at hand 24/7 access to a confidential counselling and information line, 365 days a year via the Help@Hand app.
• Access to external GPs with an unlimited number of video consultations, each up to 20 minutes long.
• Access to online mental health support with registered therapists (subject to referral via the helpline).
• Online web portal, with self-help guides, webinars, and many useful tools and advice on topics such as life, family, finances, and legal concerns.
• Eye care vouchers.
• Targeted incentives and prizes.
• Employee engagement activities.
• Perks at work.