Senior ServiceNow Consultant in Chesham
About the role
Service Now certified implementeris required to assess client critical business challenges and develop formal recommendations that help the client achieve objectives using sound industry leading strategies.
The key focus of this role will be on IT Service Management, and the configuration and customisation of Service Management tools (particularly Service Now) to support its effective and efficient execution.
The key here is to ensure that the tool is configured, customised and used in the right way to:
- Add maximum value within the ITILv3 service management context, and
- Be a sustainable and supportable configuration which maximises the benefits of the Saa S model.
Operationally accountable for the outcome of own engagements, and acts as a lead consultant on both Advisory and Technical solution engagements which require a team of multiple consultants.
Works in a professional manner to represent to the client at a senior level, and to deliver high customersatisfaction by completing project responsibilities to a high quality, on time and to budget.
Responsibilities
- Assemble information to determine, document and agree customer requirements.
- Plan and manage IT Service Management tools and process discovery activities, conduct executive scans and strategic assessments, analyse and report findings and make recommendations.
- Design service management solutions together with supporting tooling configurations and/or functional specifications, based on industry best practice.
- Identify opportunities to drive more value from an organization’s IT strategy by targeting areas which contribute to improved business performance and innovation.
- Work collaboratively with clients, up to and including CIO level, to develop and execute solution strategies that support organizational direction.
- Architect Service Now solutions to support best practice processes needed to deliver business requirements.
- Deliver advisory services centred on Service Now configuration optimisation for performance and capability.
- Manage engagements and ensure continuity for customer from pre‑sales to delivery.
- Identify additional business opportunities resulting from CBC‑ITIS engagements.
- Actively develop practice IP, points of view, publish white papers and speak in specific practice industry forums.
- Key skills and Experience
- ITIL V3 certified (minimum foundation level)
- Certified Service Now Implementer
- Clear understanding of process‑centric IT, the interaction of human‑based and system‑based processes and business events
- Requirements gathering and problem solving methods
- Communication and presentation skills
- Client management
- Capability to support the sales team to identify and develop business opportunities, within the existing work scope
- Plan and manage discovery/assessment activities for consulting engagements/teams
- Detailed knowledge and experience of Service Now at an architectural level
- Knowledge of other ITSM tools at a similar level would be an advantage
- Design, development and deployment best practices for the Service Now platform and similar ITSM toolsets
- Technical design of cost‑effective service management solutions
- Integration of Service Now with other ITSM‑related toolsets (e. g. event monitoring)
- Creation of functional specifications for Service Now configuration and customisations needed to deliver defined requirements
- Service Now Technical Skills
- Service Now for custom Application Development
- Create and modify workflows
- External Client‑Facing Consulting Experience, including
- Gathering requirements, problem solving and making recommendations
- Track record in mid‑sized and Fortune 1000 customer environments
- Demonstrated Success – Consulting Context
- Developing and delivering solutions.
- Achievement of high level of Customer Satisfaction on consulting engagements.
- Broad IT Experience, Including
- Demonstrable thought leadership, through authorship (or participation in) white papers or presentation at conferences.
- Team leading and/or management, including team planning, prioritizing & goal setting
- Identification and exploitation of opportunities to drive more value from an organization’s IT strategy by targeting areas which contribute to improved business performance and innovation
- Working collaboratively with clients to develop and execute solution strategies to support organizational direction
- Architecting Service Management tools and process implementations as solutions to business requirements.
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Your tasks
Lead IT Service Management projects and optimise ServiceNow configurations for clients.
Your profile
ServiceNow certification and strong client management skills required.
What's also included
Competitive salary, flexible working options, and opportunities for professional growth.
Tech stack & ways of working
Senior ServiceNow Consultant in Chesham employer: TechnoSys
As a Senior ServiceNow Consultant, you will thrive in a dynamic work environment that prioritises innovation and collaboration. Our company offers extensive professional development opportunities, a supportive culture that values your contributions, and the chance to work with leading clients at a senior level. Located in a vibrant area, we provide a unique blend of work-life balance and access to industry events, making it an excellent place for meaningful and rewarding employment.
Your perspectives
Make a real impact by solving critical business challenges with cutting-edge technology.
StudySmarter Expert Advice
Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what TechnoSys values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
Show Off Your Skills
Create a personal project or case study relevant to the challenges TechnoSys might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at TechnoSys!
Direct Apply to TechnoSys
Let's not forget to apply directly through the TechnoSys website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
Some tips for your application 🫡
Showcase Your Problem-Solving Skills
In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at TechnoSys.
Highlight Relevant Certifications
Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter
Your cover letter is your chance to connect personally with us at TechnoSys. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise
We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at TechnoSys
Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
Locations
- Chesham
