At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
We're looking for a customer-focused Customer Service Representative (m/f/d) to join our team in Hastings. In this role, you'll be the main point of contact for customers, supporting them throughout the order process and ensuring an outstanding customer experience.
Working closely with Sales, Supply Chain, Finance, and other internal teams, you'll help resolve customer queries, manage orders, and build strong customer relationships.
Job Requirements
- Manage customer orders, changes, and enquiries.
- Provide updates on order status, deliveries, and products.
- Process quotations and returns.
- Resolve customer issues and identify effective solutions.
- Build strong relationships with customers and internal stakeholders.
- Work with Account Managers to support customer needs.
- Monitor customer backlogs and support on-time delivery performance.
- Contribute to continuous improvement initiatives that enhance the customer experience.
What Your Background Should Look Like
- Previous customer service or customer support experience.
- Strong communication and relationship-building skills.
- Excellent organization and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving skills and a customer-first mindset.
- Proficiency in Microsoft 365 applications.
- SAP experience is an advantage but not essential.
- Experience working with continuous improvement or Lean principles is beneficial.
Why Join Us?
At TE Connectivity, you'll be part of a collaborative team where your ideas and contributions make an impact. We offer opportunities for development, continuous learning, and career growth while helping deliver exceptional experiences for our customers.
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
About Te Connectivity
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next- generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.
Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).
What Te Connectivity Offers
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!
- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Employee Stock Purchase Program
- Community Outreach Programs / Charity Events
- Employee Resource Group
#J-18808-Ljbffr
Customer Service Representative employer: TE connectivity
TE Connectivity is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for an ERP Systems Analyst. With a strong focus on employee growth and development, the company offers comprehensive training programs and opportunities to work on cutting-edge technology in a dynamic manufacturing and supply chain environment. Located in a vibrant area, employees enjoy a supportive atmosphere that values their contributions and encourages meaningful engagement.
