Role description: (Please include a brief outline of the impact this role will have, including overview of customer industry and projects, access to cutting-edge technology etc.) Acts as a bridge between business (Risk, Audit, Compliance teams) and technical teams
Designs risk & compliance processes on ServiceNow
Converts business requirements into functional specifications, workflows, and user stories
Drives process standardization + governance adoption
Key responsibilities:
A.Requirement Gathering & Workshops
Conduct stakeholder workshops (Risk, Audit, Compliance teams)
Understand:
Risk frameworks
Regulatory requirements (SOX, ISO, GDPR etc.)
Convert into:
User stories
Process flows
Functional design docs [virtualvocations.com]
🔹B. IRM Functional Solution Design
Design solutions across key IRM modules:
Risk Management
Policy & Compliance
Audit Management
Third Party Risk (TPRM)
Regulatory Change Management
➡ Define:
Risk lifecycle (identify → assess → respond → monitor)
Control frameworks & indicators
Assessment models & scoring logic [linkedin.com]
🔹C. Process Design & Optimization
Re-engineer existing GRC processes
Align with industry standards
Ensure compliance + audit readiness + operational efficiency [datamatics...ytojob.com]
🔹D. Functional Implementation Support
Translate requirements to:
Workflows
SLAs
Notifications
Reporting needs
Work closely with developers to ensure correct build
✔ Key responsibility:
Validate implementation vs requirements
Support Agile ceremonies (backlog, sprint validation) [sg.jooble.org]
🔹E. Risk & Compliance Enablement
Create:
Risk registers
Control libraries
Audit plans
Support:
Risk assessments
Policy lifecycle management
Compliance monitoring [virtualvocations.com]
🔹F. UAT, Training & Adoption
Conduct:
UAT sessions
Business demos
Prepare:
Training materials
Process documentation
Drive user adoption & governance maturity [datamatics...ytojob.com]
G. Stakeholder & Governance Role
Act as consultant/advisor to business
Define:
KPIs
Governance metrics
Influence process decisions & roadmap
Key skills/knowledge/experience:
GRC / Risk Management concepts
Control frameworks
Risk assessment methodologies Compliance regulations (SOX, ISO, GDPR etc.)
ServiceNow Functional Skills
Requirement gathering & workshop facilitation
Writing:
BRD / FSD
User stories
Process flows
IRM module configuration understanding
Reporting & dashboards
IRM Business Functional Analyst (Senior) in London employer: Tcs Uk
As a Provisioning Engineer at our company, you will thrive in a dynamic work culture that prioritises innovation and collaboration. We offer competitive benefits, including professional development opportunities and a supportive environment that encourages growth in the rapidly evolving telecom sector. Located in a vibrant area, our team enjoys a balance of work and life, making it an excellent place for those seeking meaningful and rewarding employment.
