At a Glance
- Tasks: Lead customer implementations from start to finish in a dynamic HealthTech environment.
- Company: Rapidly growing HealthTech company transforming healthcare with innovative software.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Join a strategic team where your contributions shape the future of healthcare.
- Why this job: Make a real impact in healthcare by ensuring successful software adoption.
- Qualifications: 3+ years in implementation or project management, preferably in SaaS or HealthTech.
The predicted salary is between 55000 - 70000 £ per year.
The Opportunity
We are working with a rapidly growing Health Tech company that provides software to healthcare organisations across the UK.
As customer numbers continue to grow, they are looking for an Implementation Manager to take ownership of new customer deployments and ensure organisations successfully move from contract signature through to go-live and adoption.
You will become the bridge between the customer and internal Product, Technical, Customer Success and Commercial teams.
This is not simply project administration.
You will be responsible for making sure complex healthcare organisations successfully implement and adopt the platform.
- What You Will Be Doing
- Own multiple customer implementations from kick-off through to go-live.
- Build and manage detailed implementation plans, milestones and dependencies.
- Act as the primary customer contact throughout implementation.
- Understand existing customer workflows and identify how the platform should be configured around them.
- Coordinate internal Product, Engineering, Customer Success and Commercial teams.
- Manage data, integration and configuration requirements.
- Deliver customer training and support operational readiness.
- Identify implementation risks early and put appropriate mitigation plans in place.
- Manage senior stakeholders across healthcare organisations.
- Ensure projects remain on schedule and customers are prepared for launch.
- Monitor early adoption following go-live.
- Capture customer feedback and feed recurring themes into Product.
- Continuously improve implementation processes as the company scales.
- What We Are Looking For
- 3+ years experience in implementation, professional services, project management or customer delivery.
- Experience implementing Saa S or enterprise software.
- Strong project management and organisational skills.
- Experience managing multiple customer implementations simultaneously.
- Excellent stakeholder management and communication skills.
- Confidence working with technical and non-technical stakeholders.
- A strong understanding of customer onboarding and adoption.
- The ability to work independently in a fast-moving environment.
- Previous Health Tech, Digital Health, healthcare IT or NHS experience would be highly desirable.
- Experience involving APIs, integrations, clinical systems, EPRs, interoperability or healthcare data would also be valuable.
- What Success Looks Like
Within your first six months you will be confidently managing multiple implementations, reducing time-to-live and helping establish a repeatable implementation model capable of supporting significant customer growth.
Why Join
You will join a growing Health Tech company where implementation is considered a strategic part of the customer journey rather than simply a handover from Sales.
You will have significant ownership and the opportunity to shape how the function develops as the business scales.
Applications will be treated confidentially.
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Implementation Manager – HealthTech SaaS in London employer: Take a Seat Tech
Take a Seat Tech is an exceptional employer that fosters innovation and collaboration in the rapidly evolving field of digital health and AI. With a hybrid work model based in Cambridge, employees enjoy a competitive salary, bonus, and equity options, alongside a supportive work culture that prioritises professional growth and development. The opportunity to work closely with clinical advisers and regulatory experts ensures that you will be at the forefront of impactful healthcare solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Manager – HealthTech SaaS in London
✨Join Local Tech Meetups
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✨Contribute to Open Source Projects
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✨Tap into Online Developer Communities
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✨Explore Job Boards Specifically for Tech Roles
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We think you need these skills to ace Implementation Manager – HealthTech SaaS in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Take a Seat Tech.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Take a Seat Tech and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Take a Seat Tech
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Take a Seat Tech uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
