Business Operations & Projects Manager - EOS Implementer, OKRs, GTM in London

Business & Commercial Operations | Project Delivery | Planning & Accountability | Operating Model, Process, Systems & Data | Sales & Marketing Strategy | Founder-led & High Growth Entrepreneurial Operating System - Implementer.

Are you the person who brings structure to a busy business, anticipates what needs doing and makes sure nothing falls through the cracks? The person who knows exactly which projects are moving, what's outstanding, who's responsible and what needs attention next? You enjoy working alongside entrepreneurial leaders, but your real strength lies in taking their ideas and priorities and turning them into clear plans, organised people, visible progress and completed outcomes.

We're looking for an exceptionally organised, commercially aware Business Operations & Projects Manager to become the trusted operational right hand to the founder of an established and growing business group. This isn't a role for someone who simply enjoys coming up with ideas. It's for someone who loves creating order, driving accountability and making things happen.

The Role at a Glance:

• Location: London Hybrid | 2 days per week in a London co-working office
• Salary: £50,000–£80,000 DOE
• Type: Full-Time | Permanent
• Reporting to: Founder
• Focus: Executive Operations | Project Management | Business Improvement | Delivery & Accountability
• Environment: Established Founder-Led Business | Small Team | Multiple Business Projects

About the Business:

Our client is a successful, founder-led construction training and certification group with ambitious growth plans. The business is looking to improve processes, embrace technology, develop new services and deliver commercially valuable projects. Working closely with the founder and a small team, you'll turn ideas into practical delivery plans, coordinate internal and external stakeholders, and ensure projects progress efficiently from concept to completion.

Your Role: Bringing Structure to Ambition

You'll be the person who makes sure the business's important priorities don't remain ideas, meeting notes or unfinished projects. When the founder identifies an opportunity or sets a new direction, you'll establish what needs to happen, break it into manageable actions, assign responsibilities and build a realistic delivery plan. You'll maintain a clear overview of multiple projects, keeping information organised, monitoring progress, anticipating problems and ensuring everyone knows what's expected. That means creating and maintaining a disciplined operating rhythm, including forward planning, regular project reviews, clear action tracking and consistent follow-up. And you won't consider a task finished simply because it's been delegated. You'll make sure it actually gets done.

What We're Looking For:

You'll have experience in business operations, project delivery, executive operations, implementation or a similarly hands-on role where organisation and accountability have been central to your success. Most importantly, you'll be able to demonstrate how you personally organise work, manage people and deliver results. You'll bring:

• Organisation: Strong planning, prioritisation, project tracking and follow-through.
• Operational ownership: Proven ability to manage projects through to completion.
• People management: Confident coordinating teams, suppliers and stakeholders.
• Problem-solving: Proactive, independent and adaptable.
• Commercial awareness: Comfortable with budgets, costs, KPIs and business performance.
• Digital confidence: Experienced with CRMs, project management and reporting systems.
• Communication: Clear, concise updates to founders and teams.
• Accountability: Dependable, methodical and results-focused.

Experience working with founders or senior leaders, implementing structured processes such as EOS, and managing technical projects would be advantageous. Technical expertise isn't essential, but confidence with digital systems is.

The Person Behind the CV:

You're someone who naturally thinks ahead. You don't wait for a deadline to discover something is missing. You've already checked the plan, spoken to the relevant people and identified what needs attention. You take excellent notes, keep information organised and make sure decisions turn into action. You know how to balance several priorities without losing important details. You're comfortable following up, asking difficult questions and holding people to their commitments. You don't need constant supervision, but you know when to raise a risk or seek a decision. And while you enjoy working in an ambitious, entrepreneurial environment, your satisfaction comes from delivering the work, not simply discussing what's possible. You're the person a founder can trust to say: "Leave that with me. I'll make sure it gets done."

Why Join?

This is an opportunity to become a trusted operational partner to an established entrepreneur and play an important role in the continued growth of a successful business. You'll have genuine ownership of varied projects, direct access to the founder and the opportunity to improve how the business operates. You'll work across operations, commercial initiatives, systems, technology and business improvement, with the backing of an established business and the variety of an entrepreneurial environment. It's a long-term opportunity for someone who takes pride in being organised, dependable and exceptionally good at getting things done. If you're the person who brings clarity, accountability and momentum to a busy business, we'd love to hear from you. Apply now.