At a Glance
- Tasks: Provide top-notch after sales support to German-speaking customers in a fast-paced environment.
- Company: Join Superior Wellness, a dynamic and growing international business.
- Benefits: Enjoy 31 days annual leave, gym access, and a supportive team culture.
- Other info: Be part of a values-driven team focused on wellness and personal growth.
- Why this job: Make a real impact while helping customers and growing your career.
- Qualifications: Fluent in German and English with customer service experience.
The predicted salary is between 27675 - 33825 £ per year.
We are looking for a German-Speaking After Sales Support Advisor to join our growing After Sales team, playing a key role in delivering an outstanding post-purchase experience for our German-speaking trade and retail customers. This is a hands-on role suited to someone who enjoys a fast-paced, customer-focused environment and wants to make a real impact in a scaling international business.
You’ll work closely with our After Sales, Technical, and Logistics teams, and be responsible for resolving customer queries, managing warranty and aftercare cases, and ensuring German-speaking customers feel supported at every step. We’re a fast-paced, growing business, so this role suits someone who is proactive, adaptable, and comfortable taking ownership.
Key Responsibilities- Handle inbound and outbound customer contact (phone, email, and messaging) in German and English, providing clear and helpful after sales support
- Manage warranty claims, spare parts requests, and aftercare cases from start to resolution
- Liaise with technical and logistics teams to resolve product and delivery issues quickly
- Translate and support communications between German-speaking customers and internal teams
- Maintain accurate records of cases, ensuring information is logged correctly and followed up
- Identify recurring issues and share feedback to help improve products and processes
- Fluent written and spoken German and English
- Previous experience in customer service, after sales, or a support-based role
- Strong communication skills and a genuine customer-first attitude
- Experience in a product-based, manufacturing, or technical support environment
- Familiarity with CRM or case management systems
We’re looking for someone who is hands-on, reliable, and takes ownership of their work.
Our Core Values- Discipline– We get things done efficiently and effectively
- Responsibility– We own problems and solve them
- Consistency– We aim to be better today than yesterday
- Integrity– We do what we say we will
- Team– We work together, support each other, and protect the team
We don’t just talk about wellness — we live it. At Superior Wellness, you’ll be part of a fast-growing, international business where people are trusted to take ownership, make decisions, and genuinely impact how we grow. We’re building something ambitious, and we’re looking for people who want to be part of that journey.
You’ll be joining a team that is supportive, hard-working, and focused on getting better every day. It’s a hands-on environment where ideas are welcomed, and people are encouraged to take responsibility and make things happen.
Alongside a competitive salary, we offer:
- 31 days annual leave (including Bank Holidays)
- Additional annual leave with length of service (up to 5 extra days)
We also focus heavily on wellbeing and creating an environment where you can perform at your best:
- Fully equipped onsite gym
- Weekly fitness classes
- Fresh fruit and breakfast options available daily
Plus:
- Onsite parking (where applicable)
- A collaborative and supportive team environment
- The opportunity to grow within a fast-paced, international business
Superior Wellness Ltd is proud to be an equal opportunities employer. We welcome applications from all backgrounds. In line with GDPR regulations, your personal data will be handled securely and only used for recruitment purposes.
German-Speaking After Sales Support Advisor employer: Superior Wellness Ltd.
At Superior Wellness, we pride ourselves on being a dynamic and rapidly expanding company that values its employees and fosters a culture of trust and ownership. As a Marketing Events & Partner Support Coordinator, you'll enjoy a supportive work environment with ample opportunities for professional growth, alongside generous benefits such as 31 days of annual leave, access to an onsite gym, and the chance to travel to exciting trade shows both in the UK and internationally.
StudySmarter Expert Advice🤫
We think this is how you could land German-Speaking After Sales Support Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Superior Wellness Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Superior Wellness Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace German-Speaking After Sales Support Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Superior Wellness Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Superior Wellness Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Superior Wellness Ltd.!
How to prepare for a job interview at Superior Wellness Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
