At a Glance
- Tasks: Be the friendly face of our recruitment agency and assist with various administrative duties.
- Company: Join a vibrant recruitment agency in Leicester with a youthful atmosphere.
- Benefits: Competitive pay, commission incentives, and opportunities for growth within the business.
- Other info: Fast-paced environment with plenty of opportunities to learn and develop your career.
- Why this job: Make a real impact by providing top-notch customer service and supporting a dynamic team.
- Qualifications: 2+ years in customer service or sales, with excellent communication skills.
The predicted salary is between 18900 - 23100 £ per year.
Stratton Mills are looking recruit a Receptionist/Administrator to join our office in Leicester.
You may also be given the opportunity to work within the business development team (commission incentives).
The Role
You will be joining a young and vibrant recruitment agency working front of house and be first point of contact.
Therefore it is essential that you possess excellent interpersonal and communication skills.
The business is committed to providing highest levels of customer service and the Receptionists role plays an integral part towards this.
Duties
- Meeting & greeting clients/candidates
- First point of contact for telephone enquiries, transferring as/if appropriate
- Ensuring invoicing is up to date and organised
- Assisting the recruitment team with compliance work
- Scanning documents before archiving
- Sorting & distribution of post
- Assistance with general marketing duties
- Letter writing and advert preparation
- Computer literate with good understanding of Word and Excel
- General receptionist duties as required in accordance with the needs of the business
Applicants Skillset
- You will have a minimum of 2 years of experience in a customer service or sales environment, dealing with the public both face to face and on the telephone.
- A positive, energetic, ‘can do’ approach is essential, as is someone who enjoys a busy environment.
- You will need to work under pressure, remaining focused and organized whilst maintaining attention to detail.
- You will be articulate and well presented.
- You will have a genuine desire to provide a first-class service at every opportunity.
- #J-18808-Ljbffr
Recruitment Administrator in Leicester employer: Stratton Mills
Stratton Mills is an excellent employer that values the skills and contributions of its team members, offering a supportive work culture in Leicester. With opportunities for overtime and a focus on employee growth, you will find a rewarding environment where your expertise as a Sewing Machinist is recognised and appreciated. Join us to be part of a dedicated team that fosters collaboration and innovation in the textile industry.
StudySmarter Expert Advice🤫
We think this is how you could land Recruitment Administrator in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stratton Mills. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stratton Mills before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Recruitment Administrator in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stratton Mills:Your cover letter is your chance to shine! Tell us why you want to work at Stratton Mills specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stratton Mills!
How to prepare for a job interview at Stratton Mills
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
