At a Glance
- Tasks: Lead a team to ensure high standards in housing management and support vulnerable individuals.
- Company: Join Stef & Philips, a company dedicated to improving lives through safe housing.
- Benefits: Enjoy generous leave, private health insurance, and a supportive work culture.
- Other info: Dynamic role with opportunities for professional growth and team collaboration.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in housing management and a passion for helping vulnerable people.
The predicted salary is between 40500 - 49500 £ per year.
About Us
Choosing to work at Stef & Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion, and opportunity for all.
The Role
As our Housing Manager, you will be responsible for the performance of the housing officer department and ensuring our weekly property, occupancy and welfare inspections are conducted efficiently and to high standards. You will lead and manage a team of housing officers that manage a property portfolio across London.
Main Duties & Responsibilities
- Day-to-day management of a team of 15 plus housing officers across the S&P portfolio and an office-based administrator.
- Supporting housing officers on site to effectively resolve complex situations, escalating to senior management if required - ASB, tenant complaints, neighbour complaints, high-risk tenants, inspections.
- Implementing processes, reviewing the structure of the team, and identifying areas and trends which will lead to an increased level of service.
- Regularly auditing housing officer inspections and providing feedback.
- Allocate patches to housing officers.
- Ensure inspection reports are being carried to S&P standards.
- General support, training and mentoring to housing officers.
- Conducting regular reviews and one to one meetings with team.
- Ensure void periods are minimised, and our management service is maximised by liaising with other key departments.
- Carry out monthly ‘one-to-one’ meetings with housing officers.
- Overseeing inspections.
- Ensure the team are using the CRM system Salesforce appropriately and good computer housekeeping practices are maintained in relation to backup procedures and filing of reports and documents.
Skills & Knowledge
- Knowledge and experience working in temporary and emergency accommodation.
- Experience with managing vulnerable individuals and managing HMO properties.
- Knowledge of property-related development, standards, social housing and planning regulation.
- Experience working with or for a local authority, housing association or housing provider.
- Experience in managing a large team.
- Genuine desire to help the vulnerable.
- Ability to negotiate with consultants, council officers and external agencies.
- Ability to work effectively in a high-pressure environment and adhere to deadlines.
- Full clean UK Drivers license.
- DBS / Police checked.
Desirable Skills/ Qualifications
- Chartered Institute of Housing National Practitioner level 3 or willingness to attain.
- Experience working within the temporary accommodation sector.
Benefits
- 23 days leave, plus bank holiday.
- Additional holiday days for long service – up to 30 days.
- Celebration of tenure: 3 years £500, 5 years £1000, 10 years £5000.
- Private health insurance with Vitality.
- Birthday off.
- One well-being day off per year.
- Enhanced Maternity/Paternity Pay.
- Pension schemes increase – after 2 years.
- £500 referral scheme for staff who refer a new employee, paid upon passing probation.
- Company payday lunch.
Housing Manager in London employer: Stef & Philips
Stef & Philips is an excellent employer, offering a supportive work culture that values reliability and independence. With opportunities for professional growth and development, employees enjoy a dynamic environment while working across diverse properties in London. The company prioritises safety and efficiency, ensuring that all team members are equipped with the necessary tools and skills to succeed in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Manager in London
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Stef & Philips!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Stef & Philips that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Housing Manager in London
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Stef & Philips. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Stef & Philips.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Stef & Philips!
How to prepare for a job interview at Stef & Philips
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Stef & Philips resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Housing Manager position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
