Payments Analyst
Office-based, Mayfair, London (hybrid after probation) | Full-time, Permanent
About the Company
Our client is an FCA-authorised electronic money institution headquartered in Mayfair, London, bringing together the personalised service of private banking with the speed and convenience of modern fintech. The business offers high-net-worth individuals and global professionals a single platform for multi-currency accounts, real-time payments, foreign exchange, and trading. Since launching in 2020, the company has built a profitable, self-funded business partnering with well-known industry infrastructure providers, and continues to grow across the UK, Spain, and the Middle East.
The Role
Reporting to the Payments Manager, the Payments Analyst will support the day-to-day processing of payments, FX booking, reporting, and accounts reconciliation. The role involves close collaboration across the business to maintain an exceptional standard of service, strong communication skills — particularly when liaising with clients and internal teams — and composure under pressure and tight deadlines.
Key Responsibilities
Payments Processing
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Process UK payments – BACS, CHAPS, and Faster Payments (Incoming and Outgoing)
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Process international payments (Incoming and Outgoing)
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Handle SWIFT Payments via SWIFT AllianceLite2 (MT103, MT199)
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Monitor card payments
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Perform second checks and authorise manually entered or repaired incoming and outgoing domestic and international payments
FX & Treasury
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Book FX transactions
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Assist with treasury operations and reconciliation
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Work with counterparty banks to confirm and investigate outstanding items
Compliance & Investigations
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Assist the Compliance department with transaction monitoring
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Undertake payment investigations on behalf of clients under management supervision
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Archive daily records and documentation
Client & Stakeholder Communication
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Liaise with Relationship Managers and clients regarding rejected and exceptional items and required documentation
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Communicate with clients about payments and account queries, ensuring a high level of service
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Resolve issues to minimise client dissatisfaction and potential lost revenues
Documentation & Process
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Maintain existing and create new procedural documentation
What You'll Bring
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Solutions-focused and detail-oriented
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Excellent communication skills, both verbal and written
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Ability to work effectively in a fast-paced environment, managing multiple tasks under pressure
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Strong problem-solving skills, with the capacity to make quick and informed decisions
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Advanced Excel skills
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Self-motivated, reliable, and trustworthy
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Ability to meet strict deadlines while maintaining a high level of accuracy
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Comfortable working both independently and as part of a team
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1–3 years' relevant experience, or strong intern/graduate-scheme exposure to payments, banking operations, or financial services
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Must currently be based in London with existing right to work in the UK — no visa sponsorship available
Why Join
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Hands-on role in the smooth running of payments at a high-growth fintech with a luxury client base
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Exposure to UK, international, and SWIFT payments, FX, and treasury operations
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Close collaboration with Compliance, Relationship Management, and Treasury
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Part of an ambitious team scaling internationally
Job Type
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Full-time, Permanent
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Hybrid after probation (Mayfair, London)
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Monday to Friday, 8.30 – 17.30
Note: this is a confidential search. Client identity to be disclosed only at interview stage / with candidate consent.
