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- Tasks: Lead spa operations, ensuring exceptional guest experiences and driving revenue through innovative strategies.
- Company: Hotel Indigo & K West Spa, a vibrant urban retreat in Shepherd’s Bush.
- Benefits: Competitive salary, discounts on treatments, healthcare support, and career development opportunities.
- Other info: Join a dynamic team and enjoy a culture of excellence and creativity.
- Why this job: Shape one of London’s most distinctive urban wellness destinations and make a real impact.
- Qualifications: Proven leadership in luxury wellness environments and strong knowledge of spa treatments.
The predicted salary is between 65000 - 65000 £ per year.
Lead with elegance. Curate calm. Redefine wellbeing. At Hotel Indigo & K West Spa Shepherd’s Bush, our Spa sits at the heart of a hotel defined by individuality, creativity and neighbourhood energy. We are seeking an experienced and driven Director of Spa & Wellbeing to shape and lead one of London’s most distinctive urban wellbeing destinations. This is a rare opportunity for a commercially minded hospitality leader with a genuine passion for holistic guest experience to create a spa that balances performance with purpose, ritual with innovation, and luxury with local character.
What’s Our Story? Set in the heart of Shepherd’s Bush, our hotel draws on the character and rhythm of the neighbourhood to create something distinctively vibrant yet effortlessly comfortable. Within this setting, our Spa & Wellbeing offering provides a refined urban retreat, combining immersive thermal experiences, bespoke treatments and thoughtfully curated spaces designed for restoration, connection and escape.
Here’s what you can look forward to as our Director of Spa & Wellbeing:
- Annual salary: £65,000
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- IHG Employee rate across 6000 hotels globally
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to a healthcare cash plan
- Interest-free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
- Career development programmes and training opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
A Day in Your Neighbourhood:
- Leading all spa, wellness and fitness operations, ensuring exceptional guest experience, strong commercial performance and seamless day-to-day delivery.
- Owning the end-to-end wellbeing journey, from arrival through thermal experiences, treatments, relaxation, and departure; embedding signature rituals that define the Spa experience.
- Overseeing the safe and effective operation of all thermal, hydro and fitness facilities, including water quality, compliance, preventative maintenance and optimal guest flow.
- Driving revenue across treatments, retail, membership and wellbeing experiences through data-led strategies, innovative programming and outstanding team performance.
- Recruiting, developing and inspiring a high-performing team of therapists, receptionists and spa attendants; maintaining elevated service and training standards.
- Curating distinctive spa, retail and relaxation concepts, including private Garden Suite experiences, lifestyle retail, and wellbeing food and drink offerings that enhance guest experience and engagement.
- Integrating spa, fitness and recovery into a cohesive wellbeing proposition for both hotel guests and local members.
- Collaborating with marketing and PR teams to build partnerships, wellness activations and community engagement aligned with the Hotel Indigo neighbourhood story.
- Acting as an ambassador of the Spa & Wellbeing concept, continuously evolving the experience in line with guest insight, industry innovations and brand standards.
What’s Your Story?
- Proven leadership experience as a Spa Manager or Director within a luxury, lifestyle or destination wellness environment. Preopening experience a distinct advantage.
- A recognised qualification in spa therapy or holistic wellness (CIDESCO, CIBTAC, NVQ or equivalent) supported by strong knowledge of treatments, premium skincare and evolving wellbeing trends.
- Commercially astute, with a track record of driving revenue performance across treatments, memberships and retail through KPI management and strategic planning.
- Experience in operating thermal or wet leisure spa environments, with a strong understanding of health, safety and water hygiene compliance.
- Strong leadership and coaching ability, capable of building high-performing teams and a culture of excellence, accountability and care.
- Experience developing destination spa concepts, wellness programming and partnerships that attract both hotel guests and local members.
- Confident using spa management and booking systems, with strong operational oversight and attention to detail.
- Excellent knowledge of spa treatments, wellness trends, premium skincare, and guest experience design.
- Emotionally intelligent, calm under pressure, and naturally polished in guest and stakeholder interactions.
As Director of Spa & Wellbeing, you will set the tone for one of London’s most distinctive new urban spa destinations. Your influence will extend from the treatment rooms to the team culture, from commercial performance to the serenity each guest experiences from the moment they arrive. If you are ready to shape and lead this experience at the Hotel Indigo & K West Spa Shepherd’s Bush, we look forward to your application.
All applicants must hold existing rights to work in the UK.
Spa Manager in London employer: SPA
Contact Detail:
SPA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Manager in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend wellness events, and engage with local spa communities. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your passion! When you get the chance to chat with potential employers, let your enthusiasm for holistic wellbeing shine through. Share your vision for creating unique spa experiences that blend luxury with local character.
✨Tip Number 3
Prepare for interviews by researching the company’s ethos and spa offerings. Tailor your responses to highlight how your experience aligns with their mission of redefining wellbeing and enhancing guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Spa Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for wellness and guest experience shine through. We want to see how your personal story aligns with our vision of creating a unique spa environment.
Tailor Your CV: Make sure your CV highlights relevant experience in luxury spa management and wellness. Use keywords from the job description to show us you understand what we're looking for and how you fit the bill.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for this role. Share specific examples of your achievements in previous roles and how they relate to the responsibilities of the Spa Manager position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hotel Indigo & K West Spa.
How to prepare for a job interview at SPA
✨Know Your Spa Inside Out
Before the interview, dive deep into the specifics of the spa and wellbeing offerings at Hotel Indigo & K West. Familiarise yourself with their unique treatments, signature rituals, and the overall guest experience they aim to provide. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Leadership Style
As a potential Director of Spa & Wellbeing, it's crucial to articulate your leadership philosophy. Prepare examples of how you've built high-performing teams in the past, focusing on your coaching abilities and how you foster a culture of excellence. Be ready to discuss how you would inspire and develop your team at this spa.
✨Demonstrate Commercial Acumen
This role requires a strong commercial mindset. Come prepared with insights on how you’ve previously driven revenue through innovative programming or strategic planning. Think about specific KPIs you've managed and be ready to discuss how you can apply similar strategies to enhance the spa's performance.
✨Emphasise Your Guest-Centric Approach
The essence of this role is creating an exceptional guest experience. Share stories that highlight your emotional intelligence and ability to remain calm under pressure. Discuss how you would integrate feedback and industry trends to continuously evolve the spa experience, ensuring every guest feels valued and rejuvenated.