Lead Product Manager AIOPs
S&P Global About the role
Responsibilities and Impact
- Own and execute the AIOps product roadmap, aligning priorities with enterprise reliability goals, operational maturity, adoption targets, and measurable business outcomes.
- Translate operational needs into clear product requirements, use cases, user stories, acceptance criteria, and prioritized backlog items across the AIOps product lifecycle.
- Ownership of high-impact AIOps capabilities, including noise reduction, event management, correlation, anomaly detection, root cause analysis, predictive alerting, and self-healing remediation.
- Partner across Operations, infrastructure, SRE, platform engineering, service management, application teams, security, and vendors to operationalize AIOps capabilities and drive adoption at enterprise scale.
- Define and track success metrics for alert quality, incident reduction, MTTD, MTTR, service health, automation coverage, platform adoption, and operational efficiency.
- Present roadmap progress, risks, decisions, and outcome metrics to senior stakeholders to influence improvements to tooling, workflow, and the operating model.
- Maintain an analytical and data-driven mindset with strong problem-solving, prioritization, and decision-making skills.
Basic Required Qualifications
- 10+ years of experience in product management, IT operations, SRE, observability, platform engineering, or related enterprise technology roles.
- Strong understanding of AIOps concepts, including event correlation, anomaly detection, root cause analysis, noise reduction, predictive analytics, and automated remediation.
- Experience defining product roadmaps, managing requirements and backlog priorities, and delivering technical platform capabilities across the product lifecycle.
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience.
- Machine Learning: Expertise in time-series forecasting, clustering, and correlation algorithms.
- Generative AI: Experience with LLM prompting, Retrieval-Augmented Generation (RAG), and LangChain.
- Cloud Infrastructure: Deep understanding of AWS, Azure, or GCP infrastructure components.
Additional Preferred Qualifications
- Experience with enterprise observability and AIOps platforms such as ServiceNow ITOM, Splunk, Dynatrace, Datadog, BigPanda, New Relic, or similar platforms.
- Familiarity with cloud-native platforms, container orchestration systems, distributed systems, service mapping, and telemetry standards.
- Experience defining KPIs, SLOs, product adoption measures, and operational maturity frameworks for enterprise reliability and service performance.
- Relevant certifications in product management, cloud, ITSM, observability, Agile, or platform engineering are a plus.
Benefits
Health
Your tasks
Lead the AIOps product roadmap and drive enterprise-scale adoption of innovative capabilities.
Your profile
10+ years in product management or related fields with strong AIOps knowledge.
What's also included
Enjoy health benefits, competitive salary, and opportunities for professional growth.
Tech stack & ways of working
Lead Product Manager AIOPs employer: S&P Global
S&P Global is an excellent employer, offering a vibrant work culture that prioritises innovation and client success in the heart of Greater London. Employees benefit from generous perks, professional development opportunities, and a collaborative environment that fosters growth and leadership. Joining S&P Global means being part of a forward-thinking team dedicated to delivering exceptional solutions in the financial sector.
Your perspectives
Make a significant impact in the tech world with cutting-edge AIOps solutions.
StudySmarter Expert Advice
Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like S&P Global!
Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at S&P Global would be by your initiative!
Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at S&P Global through your school's career services!
Some tips for your application 🫡
Show Off Your Product Passion
When applying for a product management role like Lead Product Manager AIOPs, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills
Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements
In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role
Make sure your CV is tailored for the Lead Product Manager AIOPs position at S&P Global. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at S&P Global
Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
