At a Glance
- Tasks: Support clients across North America, Europe, and Africa with exceptional service.
- Company: Join a fast-growing tech company committed to customer excellence.
- Benefits: Enjoy competitive salary, healthcare benefits, and a robust pension plan.
- Other info: Opportunities for travel and professional growth in a collaborative team.
- Why this job: Work closely with senior leaders and enhance your skills in a dynamic environment.
- Qualifications: Strong communication skills and a numerical degree preferred.
The predicted salary is between 32000 - 40000 £ per year.
Softek’s mission is to deliver customer excellence in everything we do, delivering best in-class service and providing scalable, secure solutions for financial firms across the World. We pride ourselves on understanding the unique needs of our clients and providing solutions that drive business success. Through consistently evolving our technology and operations, alongside strategic acquisitions, Softek has maintained consistent growth over the past 15 years. We are enthused for the future and continuing the journey of growth and successfully delivering for our clients.
Why Choose Softek? At Softek, nothing is more important to us than our commitment to our people. As a fast-growing company, we provide opportunities to develop at pace, giving you the chance to evolve and enhance your skills in the direction you want. Our positive work environment encourages collaboration, integrity and personal growth. The company has seen tremendous growth through mergers and acquisitions, ensuring a dynamic path forward for people in our teams.
What We Can Offer You: Join us in our London office as a Client Services Associate – Europe. We offer significant healthcare benefits and a robust pension plan to secure your future. Work in our welcoming offices with senior leaders of the company to ensure you will have the opportunity to grow and learn. With a competitive salary of $40-50k (depending on experience), be part of a global company with opportunities for travel across North America.
Job Description: We are seeking a highly driven, customer focused individual to join our global Client Service team on a full-time basis. The successful candidate will be supporting clients in North America, Europe and Africa. They need to have attention to detail and react efficiently and effectively to client needs in a fast-paced environment. The successful candidate will also have an enquiring mind that seeks to improve both themselves and the processes they are working with. The position requires working directly with clients, making communication and interpersonal skills essential. This is an exciting opportunity to work with, and learn from, senior and experienced financial and technology professionals in a collaborative, entrepreneurial and fast-paced environment. Softek has bold aspirations, the role is strategically important in the continuation of the growth of the company whilst maintaining market-leading customer service.
Responsibilities:
- To respond efficiently and effectively to client requests by email and/or phone
- Build an in-depth understanding of Softek’s services and processes to provide online and/or onsite training
- Proactively communicating potential opportunities or issues identified to the team and management
- Working with internal stakeholders to improve processes and practices to enhance the customer experience
Skills and Requirements:
- Self-motivated and ability to work both independently and under direction
- Strong collaborator, enhancing the strong team environment
- Ability to identify issues, analyse, think logically and methodically, evaluate factual data and generate ideas
- Able to prioritise heavy workloads and work efficiently under pressure
- Good attention to detail
- Strong written and verbal communication skills
- Undergraduate preferably with a numerical degree (Maths, Engineering, Physics, Finance or Economics)
- Knowledge of relational databases and SQL
- Experience with Microsoft Excel
- Experience with Microsoft SQL Server and Visual Studio a plus
- Knowledge of finance and capital markets a plus
Client Services Representative - London employer: Softek
At Softek, we prioritise our people and foster a vibrant work culture that champions collaboration, integrity, and personal growth. As a Client Services Representative in our London office, you will benefit from significant healthcare perks, a robust pension plan, and the opportunity to learn from seasoned professionals in a dynamic environment. Join us to be part of a fast-growing global company that values your development and offers exciting prospects for travel and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Representative - London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Softek. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching Softek’s services and recent developments. Show us you’re genuinely interested in what we do and how you can contribute to our mission of customer excellence.
✨Tip Number 3
Practice your communication skills! Since this role is all about client interaction, being able to articulate your thoughts clearly and confidently will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Softek family.
We think you need these skills to ace Client Services Representative - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Client Services Representative role. Highlight any customer service experience and relevant technical skills, especially those mentioned in the job description.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer service and how your background makes you a great fit for Softek. Be sure to mention your enthusiasm for working in a fast-paced environment and your eagerness to learn from experienced professionals.
Showcase Your Communication Skills:Since strong communication is key for this role, ensure your written application is clear, concise, and free of errors. This is your chance to demonstrate your attention to detail and ability to convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Softek
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Softek’s services and how they cater to financial firms. Brush up on your knowledge of relational databases, SQL, and any relevant financial concepts. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Client Services Representative, communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've effectively communicated with clients in the past, especially in high-pressure situations. This will demonstrate your ability to handle client requests efficiently.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've identified issues and improved processes in previous roles. Think of specific examples where your analytical skills made a difference. Softek values individuals who can think logically and methodically, so showcasing this will set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for growth, or how Softek plans to evolve its services. This shows your genuine interest in the company and the role, and it gives you a chance to assess if it's the right fit for you.
