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For Companies At a Glance
- Tasks: Support clients across North America, Europe, and Africa with top-notch service.
- Company: Join a fast-growing tech company dedicated to client success and personal growth.
- Benefits: Enjoy competitive salary, healthcare benefits, and a robust pension plan.
- Other info: Exciting opportunities for travel and career advancement await you!
- Why this job: Work closely with experienced professionals in a dynamic, collaborative environment.
- Qualifications: Strong communication skills and a numerical degree preferred; SQL knowledge is a plus.
The predicted salary is between 30000 - 40000 £ per year.
About Softek
At Softek, we guarantee to deliver best in-class service, providing scalable, secure solutions for financial firms across the World. Our expertise and domain knowledge around the trade life cycle, operational processes, compliance and supervision, regulatory rules, and risk are why our clients choose us. We pride ourselves on understanding the unique needs of our clients and providing solutions that drive success.
Why Choose Softek?
At Softek, nothing is more important to us than our commitment to our people. As a fast-growing company, we provide opportunities to develop at pace, giving you the chance to evolve and enhance your skills in the direction you want. Our positive work environment encourages collaboration, integrity and personal growth. The company has seen tremendous growth through mergers and acquisitions, ensuring a dynamic path forward for people in our teams.
What We Can Offer You
Join us in our London office as a Client Services Associate – Europe. We offer significant healthcare benefits and a robust pension plan to secure your future. Work in our modern, welcoming offices with senior leaders of the company to ensure you will have the opportunity to grow and learn. With a competitive salary of £30-40k (depending on experience), be part of a global company with opportunities for travel across North America.
Job Description
We are seeking a highly driven, customer focused individual to join our global Client Service team on a full-time basis. The successful candidate will be supporting clients in North America, Europe and Africa. They need to have attention to detail and react efficiently and effectively to client needs in a fast-paced environment. The successful candidate will also have an enquiring mind that seeks to improve both themselves and the processes they are working with.
The position requires working directly with clients, making communication and interpersonal skills essential. This is an exciting opportunity to work with, and learn from, senior and experienced financial and technology professionals in a collaborative, entrepreneurial and fast-paced environment. Softek has bold aspirations, the role is strategically important in the continuation of the growth of the company whilst maintaining market-leading customer service.
Responsibilities
- To respond efficiently and effectively to client requests by email and/or phone
- Build an in-depth understanding of Softek’s services and processes to provide industry leading customer support
- Proactively communicating potential opportunities or issues identified to the team and management
- Working with internal stakeholders to improve processes and practices to enhance the customer experience
Skills and Requirements
- Self-motivated and ability to work both independently and under direction
- Strong collaborator, enhancing the strong team environment
- Ability to identify issues, analyse, think logically and methodically, evaluate factual data and generate ideas
- Able to prioritise heavy workloads and work efficiently under pressure
- Good attention to detail
- Strong written and verbal communication skills
- Undergraduate preferably with a numerical degree (Maths, Engineering, Physics, Finance or Economics)
- Knowledge of relational databases and SQL
- Experience with Microsoft Excel
- Experience with Microsoft SQL Server and Visual Studio a plus
- Knowledge of finance and capital markets a plus
Client Services Representative in London employer: Softek
Contact Detail:
Softek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Representative in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Softek. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Softek’s services and recent news. Show us that you’re genuinely interested in what we do and how you can contribute to our success.
✨Tip Number 3
Practice your communication skills! As a Client Services Representative, you’ll need to be clear and concise. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Softek team.
We think you need these skills to ace Client Services Representative in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Representative role. Highlight relevant experience and skills that match what we’re looking for, like your communication skills and attention to detail.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client services and how your background makes you a great fit for Softek. Keep it concise but engaging!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you’ve identified issues and improved processes. We love candidates who can think critically and enhance the customer experience.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company!
How to prepare for a job interview at Softek
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Softek’s services and the financial industry. Brush up on key concepts related to the trade life cycle and compliance. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Communication Skills
As a Client Services Representative, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've effectively communicated with clients or resolved issues in the past. This will demonstrate your interpersonal skills and ability to handle client requests.
✨Be Ready for Problem-Solving
Expect questions that assess your analytical thinking and problem-solving abilities. Think of scenarios where you identified an issue and how you approached it. Being able to showcase your logical reasoning and methodical approach will impress the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for growth, or how Softek measures success in client services. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.