We’re exclusively partnered with a global data storage vendor to grow its EMEA technical support team. With 40+ years in the market, they’re one of only a handful of vendors still covering every storage tier, from flash to disk to tape. A new leadership team has driven a strong run of sales growth, and the business is now reinvesting heavily in R&D, hiring and next-generation storage built for AI workloads. That growth means the support team is busy, and they need a German-speaking support engineer who already knows storage and can start picking up customer tickets quickly. You’d be joining at a good time: a business on the up, with real backing behind its products and people. What you’ll do Own technical support cases for enterprise customers across EMEA, including German-speaking accounts Troubleshoot issues and work out whether the cause sits in the product, the wider environment or the customer’s backup setup Explain technical problems and fixes clearly to customers and partners Work with product engineering to escalate issues and feed back on improvements What you’ll need Fluent German and English, spoken and written 3+ years in a technical support role working with storage or backup Solid grounding in SAN, NAS, backup and recovery Hands-on experience with backup software Confident dealing directly with customers Based in Belgium Nice to have VTL, object storage or tape experience Linux/Unix and Windows troubleshooting Fibre Channel, iSCSI, replication or de-duplication Backup tools such as Veritas NetBackup, CommVault or EMC NetWorker VMware experience
Storage Technical Support Engineer (Remote, EMEA) employer: SoCode Limited
As a leading technology firm at the forefront of radar innovation, we pride ourselves on fostering a collaborative and dynamic work environment that encourages creativity and technical excellence. Our hybrid work model allows for flexibility while maintaining strong team cohesion, and we offer ample opportunities for professional growth through challenging projects and continuous learning. Join us to be part of a mission-driven team where your contributions directly impact cutting-edge solutions in the security and defence sectors.
