At a Glance
- Tasks: Make and receive calls to assist customers with their vehicle bookings.
- Company: Join Snows, a prestigious Motor Group with 60 years in the automotive industry.
- Benefits: Competitive salary, 30 days holiday, birthday off, and discounts on services.
- Other info: Flexible hours and excellent career growth opportunities await you!
- Why this job: Be part of a friendly team in a warm office environment with no cold calling.
- Qualifications: Passion for customer service and a friendly attitude.
The predicted salary is between 25096 - 30672 £ per year.
Location Hedge End Region Hampshire Category Customer Contact Centre - Southampton (CCC) (Customer Contact Centre Executive) Vacancy Type Permanent/Full Time Salary £33,000 OTE Competitive Salary (uncapped) Job Summary
The Driving Spirit
Are you looking for a change in career? Do you have a passion for excellent Customer Service? Are you energetic, friendly, and welcoming to customers and colleagues?
Our Customer Contact Centre has a position available for a Customer Contact Centre Executive (or a Call Centre Agent for those of you who have been in a similar position in the past).
We would like to offer you the chance to join a fabulous team in the heart of the Hedge End retail park.
Working for a prestigious Motor Group, Snows has been in the automotive industry for 60 years!
We are looking for passionate, ethical, and energetic people to join our onsite Contact Centre Team.
Unlike other companies, you will be able to work in a warm and inviting office environment with a caring and supporting team to help guide you to being the best you can be.
Full time hours will help you earn more money and be successful. You will be able to earn upwards of £30,000 per year with the training and support that you will receive.
NOTE: This is not a Sales position and yet still has the opportunity to earn very well through excellent Customer Service skills and would also suit those looking for a Customer Service Advisor position.
What’s in it for you?
We also have other fantastic benefits when you work for us at Snows
- Competitive salary + commission
- 30 days holiday, inc.
Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).
- Birthday day off
- Christmas and New Year shutdown days so that you can spend time with your family and friends!
• No Sunday or Bank Holiday working!
- Discounts on shopping vouchers and retail outlets - so you can treat yourself without breaking the Bank!
- Automotive discounts on MOT, Servicing and Parts - to keep your own car in tip top condition!
- And you can earn even more money by recommending your friends to come and work with us too through our refer a friend scheme!
Your role will be to make and receive phone calls for our existing customers.
Providing help and assistance in booking them in for their MOT, Servicing and all other work related to their vehicle.
This is a warm call position, where customers are expecting to receive our notifications.
There is no cold calling here! and we have a lot of customers who need us to contact them to get booked into our very busy workshops.
The mix of calls is approximately 60% Outbound and 40% Inbound, but this depends on the time of year.
The ability to be flexible with your working hours is required for this role
Week 1 - 08:00 - 17:00 - 1 hour lunch
Week 2 - 09:00 - 18:00 - 1 hour Lunch
1 /4 Saturdays - 09:00 - 13:00 -4 hours off in the week when working a Saturday
Due to the volume of applications, only shortlisted applicants will be contacted.
If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.
Thank you for applying to Snows.
Customer Contact Centre Executive employer: Snows
Snows Motor Group is an exceptional employer, offering a vibrant work culture at our Lexus dealership in Exeter, where employees are valued and supported. With competitive salaries, uncapped earnings potential, and comprehensive training, we prioritise employee growth and satisfaction, ensuring that every team member can thrive in their role while enjoying generous benefits like additional holiday entitlement and a contributory pension scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Centre Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Snows. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Snows before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Contact Centre Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Snows:Your cover letter is your chance to shine! Tell us why you want to work at Snows specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Snows!
How to prepare for a job interview at Snows
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
