At a Glance
- Tasks: Coordinate service activities and provide excellent customer support in a dynamic automotive environment.
- Company: Join Snows Motor Group, a top automotive retailer known for exceptional service.
- Benefits: Enjoy competitive salary, 30 days holiday, and great development opportunities.
- Other info: Full training provided, plus perks like discounted services and life assurance.
- Why this job: Be part of a team that values customer satisfaction and personal growth.
- Qualifications: PC literate with strong organisational skills and a passion for customer service.
The predicted salary is between 27000 - 36000 £ per year.
Location Toyota Waterlooville Region Hampshire Category Toyota - Waterlooville (STW)
(Service) Vacancy Type Permanent/Full Time Salary £27,000 - £36,000 OTE Competitive Salary (Uncapped) Job Summary
The Driving Spirit
Based in the South and South-West of England, Snows Motor Group isan AM Top 50 automotive retailer covering 20brands across54franchises.
Wedifferentiate ourselvesfrom ourcompetitorsby delivering an exceptional level of service toboth ourcustomers and manufacturingpartners.
Due to continued success, we are currently on the lookout for an Aftersales Advisor to join our Snows Toyota dealership in
Waterlooville.
Your day
As an Aftersales Advisor you will co-ordinate service activity between customers, parts department, and technicians in an efficient and courteous manner whilst maximising workshop utilisation and acting on opportunities to sell additional products services and parts.
Your day will include
Understanding and qualifying the customers service/repair requirements, advising on estimates of both time and cost to set expectations accordingly.
- Ensuring a prompt and courteous manner when dealing with customer enquiries on parts, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling payment for the parts.
- Ensure accurate ordering, checking and location of all parts, reporting stock discrepancies and damage to the Aftersales Manager.
- Arranging where appropriate loan car/delivery or collection for customer.
- Co-ordinating workshop activity to deliver agreed work, updating the customer on progress including any additional works/costs and invoicing customers on completion of work.
- Collating and submitting warranty claims as per the manufacture’s requirements.
- Working as a full member of the dealership team to provide excellent customer service.
Have you got what it takes?
- PC, Microsoft, and web literate.
- Able to plan, organise self and meet agreed work deadlines.
- Attention to detail and maintains good, accurate quality of work.
- Able to react positively to organisational and market changes.
- Delivers a result and makes things happen.
- Delivers excellent customer service.
What is in it for you?
- Full training and support to help you immerse yourself in the role and Snows values
- 30 days holiday, inc.
Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).
- Birthday day off
- Discounted MOTs, service, and parts
- Recommend a Friend and Introducing a Customer scheme
- Life Assurance benefit
- Snows contributory pension scheme.
- BEN - Employee Assistance Programme.
- Excellent development opportunities to learn and grow with Snows
- Role dependant - tool box insurance
Hours of work
Monday to Friday 08:00 - 18:0 [I cannot match the amplitude correctly because of formatting] but I'm fully transparent.
#J-18808-Ljbffr
Aftersales Advisor - Toyota in Waterlooville employer: Snows
Snows Motor Group is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. As a Diagnostic Technician at our Southampton location, you will benefit from a highly competitive salary, extensive training, and generous holiday allowances, all while working in a team-oriented environment dedicated to delivering outstanding customer service.
