Pricing Analyst

Summary

We are looking for a highly organized, positive Commercial Analyst who shows initiative and confidence dealing with senior stakeholders and clients. This exciting opportunity requires a team player who will analyse, manage and propose pricing programmes and policies - supporting the VP, Commercial, Sales and Legal while interacting with senior management to ensure long‑term beneficial outcomes financially and for our customers.

About Smart Communications

Smart Communications is a leading customer engagement technology provider for regulated industries. The company helps organizations simplify the complex interactions that shape people’s lives by enabling more connected, personalized, and trusted customer engagement. Its Customer Engagement Platform brings together data collection, customer communications, journey orchestration, trusted AI, and information management to help organizations create seamless experiences across the customer lifecycle. By connecting the systems, processes, and interactions that drive critical business outcomes, Smart Communications enables organizations to improve customer experience, increase operational efficiency, strengthen compliance, and build trust at every touchpoint. More than 700 enterprises worldwide, including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp, rely on Smart Communications to power engagement in regulated environments. With more than 30 pre‑built integrations to leading enterprise platforms including Salesforce, AWS, Guidewire, Duck Creek, OneSpan, and Pega, Smart Communications powers more than 60 billion mission‑critical customer interactions each year. To learn more, visit smartcommunications.com.

The responsibilities of the role include:

Commercial Support

• Contract Performance
  • Primary owner of monthly and quarterly pricing reviews
  • Understand performance of existing pricing programmes across geographies, industries, solutions and use cases
  • Monitor and model product‑level and deal‑level profitability
• Pricing Programmes
  • Pricing benchmarking and analysis – providing guidance to senior management
  • Creation and maintenance of price books and supporting materials
  • Manage product catalogue and pricing schedules in CPQ
• Packaging and Commercial Integration
  • Make recommendations for product bundling and industry‑specific packaging/pricing.
  • Able to understand and can work with technology teams understanding how solution works and how that translates into commercial risks and opportunities
  • Work with data and technology teams to drive opportunities for process automation and improvement.

What we’re looking for:

Must have skills/experience:

We are looking for a self‑motivated, driven individual who takes the initiative and gets things done with the following key skills and experience:-

• Experience of pricing and packaging in SaaS or another high‑tech environment
• Experience of analysing data with a variety of tools to extract actionable information
• Formulate and test hypotheses
• Present recommended courses of action and considerations to executive management and business stakeholders
• Ability to understand and manage the tension between the detail and the big picture
• Strong negotiation skills
• Excellent communication skills, both written and verbal
• Good attention to detail
• A team player who creates positive working relationships
• Extremely well‑organised individual with a proven ability to manage conflicting priorities

Advantageous skills/experience:

Experience in one of the following environments will be advantageous:

• • Experience supporting senior executives and sales management with deal structuring
  • Experience handling high‑value, complex negotiations
  • Working in a SaaS or technology environment
  • Managing pricing and commercial processes

We look for the following SMART values in everyone we hire at Smart Communications:

• S peak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
• M ake a Difference - We focus on the things that matter and prioritise the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
• A gile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status‑quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
• R esults‑Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
• T eamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!

What’s the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over‑achieving your goals. Salary will depend on your experience and will be highly competitive.

In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days’ holiday allowance plus an additional day off for your birthday!

Located in Covent Garden , our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit.

This role is remote with occasional visits to the office as required.

So if we interest you, please let us know by applying for this position and tell us all about yourself.

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