Technical Support Engineer – UK

Job brief

Our client continuously innovates smart intercom and access-control solutions, with hardware-software integration as one of its core strengths. High-standard technical support is viewed as a key differentiator to win customer trust. To empower local sales teams and deliver reliable pre-sales support for customer projects, our client is recruiting a Technical Support Engineer. You will design customized solutions, run product demonstrations, and produce professional technical documentation for IoT and security-related projects.

Responsibilities

• Engage deeply with customers to identify business pain points and core project requirements; develop tailored technical solutions and quotations based on the product portfolio, respond to technical tender inquiries, and drive project closure.
• Deliver product presentations, technical demos, and on-site POC testing for customers, effectively articulating product features and solution value to build technical trust.
• Independently prepare project proposals, whitepapers, tender technical documents, and product configuration guides for both standardized and customized scenarios.
• Support full project sales cycles, proactively anticipating potential technical concerns from customers and providing professional technical justification to remove adoption barriers.
• Document customer requirements and real-world case studies to continuously optimize pre-sales solution templates and demo materials, empowering internal sales teams.

Requirements

• Bachelor's degree or above, majoring in Computer Science, Electronics, Communication, or other STEM disciplines preferred.
• Prior experience in testing or technical support roles is a plus.
• Excellent communication, analytical, and summarization skills, along with a strong team-collaboration mindset.
• Bilingual capability with professional fluency in English and Chinese to handle technical coordination with global product teams.