At a Glance
- Tasks: Restock and clean vending machines while providing excellent customer service.
- Company: Join Selecta, Europe's leading provider of self-serve coffee and snacks.
- Benefits: Enjoy 25 days holiday, health cash plan, and competitive pay rates.
- Other info: Great career progression opportunities in a diverse and inclusive environment.
- Why this job: Be a friendly face for clients and ensure top-notch service every day.
- Qualifications: Customer care skills and flexibility are key; training experience is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Relief Mobile Merchandiser/Service Operator to join our team and ensure a high level of customer service by providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits.
About Selecta: Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK, we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.
Responsibilities:
- To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time.
- To complete all the relevant stock and cash controls across the machine base and on the company vans.
- To fix occasional faults on machines e.g. cup jams, blocked mixing bowls etc. and report all machine faults to the Service Desk.
- To report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs.
- To provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers.
- To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner.
- To complete regular audits and quality checks on Retail Merchandisers’ machines as instructed by your Area Retail Manager.
- To share any necessary follow up actions with the Retail Merchandiser and your Area Manager.
- To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager.
Requirements:
- Be able to provide training to new starters.
- Be able to complete audits and quality checks.
- Always follow all Health & Safety regulations.
- Be flexible and responsive to changes.
- High level of customer care and always be presentable.
Benefits:
- 25 days holiday per annum + bank holidays
- Health Cash Plan
- Life assurance of 2x annual salary
- Competitive pay rates – above market in most locations
- Statutory pension scheme
- 5 weeks paid sick leave
- Clear development pathways and career progression opportunities
Applicants must have the right to work in the UK on a permanent basis and will be required to provide proof if invited to interview. Selecta is committed to equal opportunities, diversity, and inclusion. We welcome applications from all backgrounds and will support any reasonable adjustments during the recruitment process.
Relief Mobile Merchandiser/Relief Service Operator - Manchester employer: Selecta
Selecta is an exceptional employer, offering a dynamic work environment in Manchester where you can thrive as a Relief Mobile Merchandiser/Service Operator. With competitive pay rates, generous holiday allowances, and clear pathways for career progression, Selecta prioritises employee growth and well-being. Join a diverse team that values customer service excellence and enjoy the unique opportunity to engage with various clients while ensuring top-notch vending solutions across the region.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Mobile Merchandiser/Relief Service Operator - Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Selecta. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Selecta before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Relief Mobile Merchandiser/Relief Service Operator - Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Selecta:Your cover letter is your chance to shine! Tell us why you want to work at Selecta specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Selecta!
How to prepare for a job interview at Selecta
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
