Regional Trainer - Hemel Hempstead

We are hiring a Regional Trainer to join our team to ensure our Service Technicians are trained on the machines they are asked to attend, improve our first time fix rate, and deliver a higher level of service to our customers. In this role you will play a key part in working with our Area Technical Managers to identify the knowledge gaps within the field teams, and then devise and execute a deliverable plan to fill those gaps.

Your Key Duties & Responsibilities:

• Work with your regional Area Technical Managers to identify knowledge gaps within the field Service Technicians.
• Align a deliverable training plan based on the knowledge gaps, to upskill Service Technicians as required.
• Track all training activities in a central folder so progress can be reviewed by Regional Managers.
• Work with ATMs to ensure ST’s are carrying the correct parts to drive FTF performance across the region.
• Maintain training matrix’s, populate refresher training and ensure compliance with legal/ H&S requirements.
• Carry out field-based audits - inspect repairs and quality of work completed at customer sites and administer retraining as identified.
• Be self-led to maintain industry relevant knowledge/ experience and attend training as required in line with dynamic business changes.
• Work with third parties and suppliers as required to tailor training sessions to suit the needs of the Selecta Service Technicians.
• Ensure Service Technicians are confident and comfortable to work on the entire Selecta asset base.
• Work with the Regional Area Technical Managers when Service Technicians need field based support, and assist them as required.
• Be able to react to customer feedback when training gaps are identified and form a workable plan to retrain Service Technicians as required.
• Drive departmental first time fix through effective Service Technician training.
• Be available to travel around the Selecta estate to deliver training as required with occasional overnight stays required.

Requirements:

• Strong practical and mechanical aptitude with the ability to handle equipment confidently and safely.
• Previous experience in a training environment preferred but not essential.
• Full UK driving licence and comfortable with regional travel.
• Good organisational and time-management skills to support efficient training planning.
• Excellent customer-facing communication skills with a professional and positive attitude.

Benefits:

• 25 days of annual leave plus bank holidays.
• Life assurance equivalent to 2x your yearly salary.
• Five weeks of occupational paid sick leave for added security.
• Extended leave policy for greater flexibility.
• Free parking at our Head Office and other depot locations.
• Unlimited coffee and tea to keep you refreshed.
• Clear career progression paths with development opportunities.
• Strong leadership support to help you thrive.
• Employee recognition scheme to celebrate your contributions.
• Mental health and wellbeing support, including access to mental health first aiders.