At a Glance
- Tasks: Open and close schools, provide customer service, and ensure smooth bookings.
- Company: Join School Space, a community-focused organisation enhancing schools and local connections.
- Benefits: Earn £12.30 per hour with flexible part-time hours on evenings and weekends.
- Other info: Full training provided; must pass an enhanced DBS check.
- Why this job: Make a difference in your community while gaining valuable experience and skills.
- Qualifications: Experience in customer service and a commitment to community causes are essential.
Community Connector (Local Key Holder / School Lettings Assistant)
- Are you a community minded individual that wants to help schools turn their spaces into a local hub?
- Do you have fantastic organisation skills?
- Have you been looking for a role in the evenings/weekends to fit around your other commitments?
- Do you have experience in a customer service environment and love providing customers with great service?
If you've answered an emphatic YES to the questions above, then a part time role with us will be just what you're looking for!
Location:
Queensbridge School
Queensbridge Rd
Birmingham, Birmingham
B13 8QB
Contract Type: Part time, Permanent
About us
School Space exists to create thriving schools at the centre of thriving communities. We do this by partnering with schools to rent out their facilities to the community in the evenings and weekends. Our spaces are hired by wonderful community groups, and the income generated is used by the schools to improve the educational experience and facilities for their students, in addition to building stronger connections with the surrounding community. Our core values are Transparency, Positivity, Initiative, Community, Passion, Learning and Ownership and we are seeking people who are aligned to these values and who can demonstrate them in the work that they do.
Why is this role important?
Our operation covers over 70+ schools (and growing) and we are always seeking like minded people to join our incredible team of 200+ part-time Community Connectors, the amazing people who open and close our schools whilst ensuring our customers receive great service and have all the help they need during their bookings.
Key responsibilities of the role include:
- Opening and closing your assigned local school/s in the evenings and weekends - you'll be a key holder for the school and will need to remain onsite throughout customer bookings
- Providing great customer service and communicating what's happening at schools to the operations team
- Carrying out checks as necessary and some cleaning/tidying after bookings
- Setting up and clearing away tables and chairs e.g. during exam periods moving exam desk set ups, so that our events can run in bare spaces or other similar requirements, (training provided)
Things you'll have done before/have experience in:
- Offered exceptional customer service
- A flexible, organised, and timely approach to all your work - this helps us to ensure that our bookings run like clockwork.
- Providing feedback on what's working and what's not - you'll be our eyes and ears on the ground at the school and your feedback will be listened to and acted upon.
- This is a role where you may be working on site alone, or with other Community Connectors to manage larger usage. You will be supported by your line manager, training programme and an On Call team at all times. However, confidence and great communication skills will help you to succeed in this role
- Pursuing commitment to a social/community cause - our team are all committed to making the world a better place one way or another - if you think similarly then you'll have found a great team of like minded individuals!
As this role involves working in schools, employment is dependent on a clear enhanced DBS check that we will run.
Hours of Work: All team members are contracted to work set days per week and for this role you must be able to work weekend most weeks. Shift times will be scheduled between 4:00pm and 10:30pm Monday - Friday and anywhere between 7:45am until 22:30 on Saturdays or Sundays (shifts will be a max of 8 hours) and may also run later than this for large events so flexibility on this would be required.
Please note this is a part time role that would offer on average 5-15 hours per week.
Pay: £12.75 per hour
Benefits:
- Pension
- Annual leave entitlement
- A degree of flexibility - whilst you are contracted on certain days, other team members will do their best to swap shifts with you if needed
- Knowing that your work actively helps community groups and schools to thrive
- Access to development opportunities - some of our Head Office staff started off as Community Connectors and many more have moved into other leadership or coordinator roles.
Training and support:
You'll receive a full training programme to get you up and running at the school, followed by regular sessions with team leaders, operations managers and the wider School Space team, plus support from our On Call team during your shifts.
School Space Safeguarding Statement:
School Space believes that no child or vulnerable person should ever have to experience abuse of any kind. School Space is committed to the safeguarding of children and recognises that as an organisation we have a responsibility to ensure all our staff members are trained and supported to recognise safeguarding concerns and that we promote safeguarding best practice. We aim to foster an understanding in each of our team members of their safeguarding responsibilities, whilst putting in place procedures to support everyone who uses a school space to safeguard children's wellbeing and protect them from harm.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
INDHP
#J-18808-Ljbffr
School Lettings Assistant/Customer Service Assistant in Birmingham employer: School-Space
At School Space, we pride ourselves on being an excellent employer that values community engagement and employee development. Our flexible working hours allow you to balance your personal life while contributing to the vibrant Birmingham community, and our supportive work culture fosters collaboration and growth. Join us to make a meaningful impact while enjoying the benefits of working in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land School Lettings Assistant/Customer Service Assistant in Birmingham
✨Tip Number 1
Familiarise yourself with the local community and schools in the area. Understanding the needs and dynamics of the community will help you connect better with potential customers and demonstrate your commitment to the role.
✨Tip Number 2
Highlight your customer service experience during any informal conversations or networking opportunities. Being able to share specific examples of how you've provided exceptional service can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your availability clearly. Since the role requires working evenings and weekends, showing flexibility and a willingness to adapt your schedule can make you a more attractive candidate.
✨Tip Number 4
Engage with current employees or community members involved with School Space. Building connections can provide insights into the company culture and expectations, which can be beneficial during the interview process.
We think you need these skills to ace School Lettings Assistant/Customer Service Assistant in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and any previous roles that demonstrate your ability to work with the community. Emphasise your timekeeping skills and flexibility, as these are key for this position.
Craft a Compelling Cover Letter:In your cover letter, express your passion for community engagement and how you can contribute to the mission of School Space. Mention specific examples of how you've provided exceptional customer service in the past.
Highlight Relevant Skills:Clearly outline your organisational skills and ability to manage multiple tasks, especially in a busy environment. Mention any experience you have with setting up events or working in educational settings, as this will be beneficial.
Proofread Your Application:Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role that involves interacting with the public.
How to prepare for a job interview at School-Space
✨Show Your Community Spirit
Emphasise your commitment to community service during the interview. Share any previous experiences where you've contributed to local initiatives or supported community projects, as this aligns perfectly with the role's focus.
✨Demonstrate Time Management Skills
Since the role requires excellent timekeeping, be prepared to discuss how you manage your time effectively. Provide examples of how you've successfully balanced multiple commitments in the past, especially in evening or weekend roles.
✨Highlight Customer Service Experience
Prepare to talk about your previous customer service roles. Discuss specific instances where you went above and beyond to ensure customer satisfaction, as this is crucial for the position of School Lettings Assistant.
✨Be Ready for Practical Scenarios
Expect questions that may involve practical scenarios related to opening and closing schools or handling customer queries. Think through how you would approach these situations and be ready to share your thought process.
