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- Tasks: Open and close schools, provide customer service, and ensure smooth bookings.
- Company: Join School Space, a community-focused organisation enhancing schools and local connections.
- Benefits: Earn £12.30 per hour with flexible part-time hours on evenings and weekends.
- Why this job: Make a difference in your community while gaining valuable experience and skills.
- Qualifications: Experience in customer service and a commitment to community causes are essential.
- Other info: Full training provided; must pass an enhanced DBS check.
Community Connector (Local Key Holder / School Lettings Assistant)
- Are you a community minded individual that wants to help schools fight the funding cuts?
- Do you have fantastic time keeping skills and a love for working with people?
- Have you been looking for a role in the evenings / weekends to fit around your other commitments?
If you’ve answered an emphatic YES to the questions above then a part-time role with us will be just what you’re looking for!
Location: Hamstead Hall Academy, Craythorne Avenue Handsworth Wood, Birmingham West Midlands, B20 1HL
Contract Type: Part time Permanent
Hours of Work: All team members are contracted to work set days per week and MUST be available to work Saturdays or Sundays. Shift times will be scheduled between 4:45 and 10:30pm Monday – Friday and anywhere between 7:45am until 10:30pm on Saturdays or Sundays (shifts will be a max of 8 hours). Please note this is a part-time role that would offer on average 5-15 hours per week.
Pay: £12.30 per hour
About us
School Space aims to create thriving schools at the heart of thriving communities. We do this by partnering with schools to rent out their facilities to the community. Our spaces are hired by wonderful community groups and the income generated is used by the schools to improve the educational experience and facilities for their students in addition to building stronger connections with the surrounding community.
Why is this role important
Our operation covers over 50 schools (and growing) and we are always seeking like-minded people to join our incredible team of 100 part-time Community Connectors – the amazing people who open and close our schools whilst ensuring our customers receive great service and have all the help they need during their bookings.
Key responsibilities of the role include:
- Opening and closing an assigned school(s) in the evenings and weekends – you’ll be a key holder for the school and will need to remain onsite throughout customer bookings.
- Carrying out checks as necessary and light cleaning/tidying after bookings.
- Setting up and clearing away tables and chairs during exam periods, moving exam desk setups so that our events can run in bare spaces or other similar requirements (training provided).
- Providing great customer service and communicating what’s happening at schools to the operations team.
Things you’ll have done before / have experience in:
- Offered exceptional customer service.
- Approached work with a flexible, organised and timely mindset – this helps us to ensure that our bookings run like clockwork.
- Provided feedback on what’s working and what’s not – you’ll be our eyes and ears on the ground at the school and your feedback will be listened to and acted upon.
- Pursued a commitment to a social/community cause – our team members are all committed to making the world a better place in one way or another. If you think similarly, you’ll have found a great team of like-minded individuals!
As this role involves working in schools, employment is dependent on a clear enhanced DBS check that we will run.
Training and support
You’ll receive a full training programme to get you up and running at the school followed by regular sessions with team leaders, operations managers and the wider School Space team.
School Space Safeguarding Statement
School Space believes that no child or vulnerable person should ever have to experience abuse of any kind. School Space is committed to the safeguarding of children and recognises that as an organisation we have a responsibility to ensure all our staff members are trained and supported to recognise safeguarding concerns and that we promote safeguarding best practice. We aim to foster an understanding in each of our team members of their safeguarding responsibilities whilst putting in place procedures to support everyone who uses a school space to safeguard children’s wellbeing and protect them from harm.
Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
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School Lettings Assistant / Customer Service Assistant employer: School Space
Contact Detail:
School Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land School Lettings Assistant / Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the local community and schools in the area. Understanding the needs and dynamics of the community will help you connect better with potential customers and demonstrate your commitment to the role.
✨Tip Number 2
Highlight your customer service experience during any informal conversations or networking opportunities. Being able to share specific examples of how you've provided exceptional service can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your availability clearly. Since the role requires working evenings and weekends, showing flexibility and a willingness to adapt your schedule can make you a more attractive candidate.
✨Tip Number 4
Engage with current employees or community members involved with School Space. Building connections can provide insights into the company culture and expectations, which can be beneficial during the interview process.
We think you need these skills to ace School Lettings Assistant / Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that demonstrate your ability to work with the community. Emphasise your timekeeping skills and flexibility, as these are key for this position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for community engagement and how you can contribute to the mission of School Space. Mention specific examples of how you've provided exceptional customer service in the past.
Highlight Relevant Skills: Clearly outline your organisational skills and ability to manage multiple tasks, especially in a busy environment. Mention any experience you have with setting up events or working in educational settings, as this will be beneficial.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role that involves interacting with the public.
How to prepare for a job interview at School Space
✨Show Your Community Spirit
Emphasise your commitment to community service during the interview. Share any previous experiences where you've contributed to local initiatives or supported community projects, as this aligns perfectly with the role's focus.
✨Demonstrate Time Management Skills
Since the role requires excellent timekeeping, be prepared to discuss how you manage your time effectively. Provide examples of how you've successfully balanced multiple commitments in the past, especially in evening or weekend roles.
✨Highlight Customer Service Experience
Prepare to talk about your previous customer service roles. Discuss specific instances where you went above and beyond to ensure customer satisfaction, as this is crucial for the position of School Lettings Assistant.
✨Be Ready for Practical Scenarios
Expect questions that may involve practical scenarios related to opening and closing schools or handling customer queries. Think through how you would approach these situations and be ready to share your thought process.