At a Glance
- Tasks: Be the voice of our customers, handling calls and providing top-notch support.
- Company: Join Schindler, a leader in enhancing urban life through innovation.
- Benefits: Enjoy competitive pay, generous holiday, and health perks like private medical cover.
- Other info: Flexible shifts with opportunities for growth in a diverse team.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in a contact centre and strong communication skills are essential.
The predicted salary is between 20790 - 25410 £ per year.
Location: Coventry, England, United Kingdom
Job ID: 90695
Shift Pattern: Monday to Sunday, 05:00-20:00 on a rota basis (40 hours per week)
We Elevate... Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all.
Join us as a Contact Centre Advisor. We are hiring for a customer-focused Contact Centre Advisor to join its Customer Care Centre (CCC) in Coventry. The successful candidate will act as the first point of contact for customers, engineers, and internal stakeholders, managing inbound and outbound communications while delivering exceptional service against established KPIs and SLAs.
Your main responsibilities:
- Handle inbound and outbound contact centre calls in line with procedures and service standards
- Provide professional, courteous, and customer-centric support
- Manage escalations, complaints, and operational issues effectively
- Monitor and respond to system alerts and equipment condition flags
- Follow tele-alarm and tele-monitoring protocols
- Act as a Single Point of Contact (SPOC) for operational issues and resolutions
- Maintain accurate records and CRM updates
- Support continuous improvement initiatives and training programmes
- Deliver personal and team performance targets
What you bring:
Essential:
- Previous experience in a contact centre or call centre environment
- Excellent verbal and written communication skills
- Strong customer service orientation
- Good IT skills and experience with CRM systems
- Ability to remain calm and professional when handling emergencies, complaints, or escalations
- Flexibility to work evenings and weekends as required by the rota
Desirable:
- SAP CRM experience
- Experience within financial services or sales environments
What’s in it for you?
- Competitive salary with a discretionary annual bonus
- 25 days’ holiday plus bank holidays, and an annual paid volunteering day
- Pension scheme with 6% company contribution
- Comprehensive life assurance
- Enhanced family leave
- Private medical cover with a trusted provider, plus 24/7 virtual GP access
- Employee Assistance Programme offering confidential support
- Free eye tests and eyewear discounts
- Access to a range of employee benefits, including Tech and Cycle to Work schemes, plus exclusive retailer discounts
We Elevate… Your Career. Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow. Are you ready to embark on a new journey? Join #TeamSchindler! Discover more on our career website.
At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.
Job Opportunities Contact Centre Advisor in Coventry employer: Schindler Elevator
At Schindler, we are committed to enhancing urban life through our innovative escalator services, and as an Escalator Service Engineer in Livingston, you will be part of a purpose-driven team that values your growth and well-being. We offer a competitive salary, comprehensive benefits including private medical cover and a pension scheme, and a supportive work culture that promotes diversity and inclusion. Join us to not only advance your career but also contribute to making communities more accessible and sustainable.
StudySmarter Expert Advice🤫
We think this is how you could land Job Opportunities Contact Centre Advisor in Coventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Schindler Elevator. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Schindler Elevator before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Job Opportunities Contact Centre Advisor in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Schindler Elevator:Your cover letter is your chance to shine! Tell us why you want to work at Schindler Elevator specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Schindler Elevator!
How to prepare for a job interview at Schindler Elevator
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
