Service Designer in Leicester

A leading business and technology consultancy is looking for a talented Service Designer to join its growing digital and innovation practice. Working alongside multidisciplinary teams, you will help clients design, improve and deliver user-centred services that solve complex challenges through the thoughtful application of design, technology, data and creativity. This is an exciting opportunity to contribute to impactful transformation programmes across both public and private sector organisations while developing your expertise within a collaborative and supportive environment.

The Role

As a Service Designer, you will support clients through the end-to-end service design lifecycle, helping to create innovative products and services from early discovery and ideation through to delivery, testing and continuous improvement. You will work within cross-functional teams to deliver high-quality service design outputs, champion accessibility and inclusion and advocate for user-centred design principles throughout project delivery.

Key Responsibilities

• Support clients through the full service design process, from ideation and inception through to solution build and testing
• Create service design artefacts including user journeys, personas, service blueprints, service maps and proof of concepts
• Apply recognised service design standards and best practices across public and private sector projects
• Identify and address accessibility and inclusion considerations throughout the design process
• Collaborate effectively within agile, multidisciplinary teams
• Take ownership of service design deliverables while working closely with other user-centred design disciplines
• Present insights and design outputs clearly using compelling visual communication
• Facilitate workshops, ideation sessions and collaborative design activities
• Identify and manage risks, escalating where appropriate
• Promote and advocate for user-centred design among stakeholders and project teams
• Bring a curious mindset with a passion for understanding user needs and challenging assumptions