At a Glance
- Tasks: Provide advanced IT support for business-critical applications and resolve incidents promptly.
- Company: Join Rotork, a global leader in flow control and instrumentation.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic work environment with opportunities to develop diverse technical skills.
- Why this job: Make a real impact by ensuring high system availability and performance.
- Qualifications: Expertise in Microsoft Dynamics 365 and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations.
The role of Business Application Engineer is to be responsible for IT Applications Support activities. Providing advanced technical support for business-critical applications, ensuring that all incidents that have been escalated from the Service Desk Support teams, or have been raised directly into the IT Application Support queue are resolved promptly. This role acts as a key liaison between the technical teams and the business users, analysing complex issues, applying deep application knowledge and working with development and infrastructure teams, where needed, to maintain high system availability and performance. This role also contributes to continuous improvement by identifying recurring issues and recommending long term solutions using Problem Management and ITIL best practices.
Responsibilities
- Respond promptly to incidents related to Applications reported through the Service Desk or monitoring systems.
- Diagnose, troubleshoot, and resolve application issues, following agreed procedures.
- Escalate complex or unresolved incidents to appropriate teams or third-party vendor(s) adhering to agreed service level agreements (SLAs).
- Implement and manage application updates, ensuring security updates are applied promptly to mitigate vulnerabilities.
- Communicate effectively with end users, providing clear instructions and guidance on the use of applications services.
- Keep users informed about the status of their support tickets and maintain ticket records following ticket management standards and procedures.
- Conduct regular reviews of operational checks such as batch jobs to ensure they are operational.
- In addition to your primary support area, you may develop skills to support other areas of Service Delivery as defined and agreed with your manager, including local support tasks as required.
- You may also be required to perform Service Desk duties on occasion.
- Assist in conducting root cause analysis and managing problems to prevent recurring issues.
Qualifications
- Expertise in Microsoft Dynamics 365, with relevant certifications such as Microsoft Dynamics 365 Fundamentals (CRM, ERP), Power Platform.
- Expertise in FinOps and CE for D365.
- Proven experience in Business Application role preferably in a medium to large organisation.
- Good overall understanding of ITIL framework and ITSM best practices.
- Good analytical and problem-solving skills.
- Good understanding of priorities versus business impact and Incident resolution within required set of SLAs.
- Documentation skills for creation of Runbook / Knowledge Articles, including the ability to produce from scratch.
- ITIL certification (Foundation level or above).
- Work with diverse technology stacks, including bridging the gap between legacy systems and modern platforms.
- Very organised with good planning and coordination skills.
- Ability to interact and communicate well at all levels.
- Inquisitive mindset, not happy to accept the ‘status quo’.
- Ability to multi-task and remain calm under pressure.
- Collaborative team player who continually strives for improvement.
Business Applications Engineer in Bath employer: Rotork plc
Rotork plc is an exceptional employer located in the vibrant city of Bath, offering a dynamic work culture that fosters creativity and continuous improvement. Employees benefit from comprehensive professional development opportunities and a collaborative environment that encourages innovation in engineering projects. Join us to be part of a forward-thinking team dedicated to excellence in product development and making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Business Applications Engineer in Bath
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Rotork plc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Rotork plc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Rotork plc!
✨Direct Apply to Rotork plc
Let's not forget to apply directly through the Rotork plc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Business Applications Engineer in Bath
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Rotork plc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Rotork plc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Rotork plc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
